• Manage all sales enquiries/customer communications• Estimating & quoting• Design solutions/liaise with industrial designers• Brand and product marketing through e-flyer design/email marketing • Project management (concept to completion)• Purchasing & procurement• Database management of 5000+ contacts• Coordinate production & materials handling• Manage production staff/oversee fabrication/resolve issues• Coordinate logistics with majority of projects requiring interstate freight• Photograph and document completed projects/manage product e-catalogue

• Start up business providing tours and transport on the Southern Mornington Peninsula• Design and develop website, logos and marketing• Create tours, schedules and pricing• Facilitate and operate tours

• Responsible for all commercial operations departments, including service provisioning, administration, sales support and sales call centre• Liaise with department managers and team leaders to ensure training needs are identified, coordinated and delivered• Facilitate training or coach team leaders to conduct training with their staff • Update and control all training content• Measure and analyse feedback for all courses facilitated

• Manage a team of twenty call centre consultants• Ensure all target KPIs are achieved• Monitor staff performance via visual and statistical analysis• Engage in random call monitoring• Conduct quarterly performance reviews • Provide coaching and counselling where necessary• Provide consistant communication flow of system, product and process changes• Liaise with management and learning & development to address knowledge gaps and potential training requirements

• Receive and process inbound messaging calls