Roofing tearoff, installation, and repair.Asphalt, standing seam metal, TPO, EPDM, and coatings.

As a Universal Account Expert in a customer service call center I used multiple programs to field incoming calls and helped customers with a wide range of issues including online account registration and access as well as instructions on how to use, provided account information such as balance and transaction history, researched disputed transactions, ordered checks, investigated debit card purchases that were declined, closed and ordered debit cards, and set travel suppression… Show more As a Universal Account Expert in a customer service call center I used multiple programs to field incoming calls and helped customers with a wide range of issues including online account registration and access as well as instructions on how to use, provided account information such as balance and transaction history, researched disputed transactions, ordered checks, investigated debit card purchases that were declined, closed and ordered debit cards, and set travel suppression notifications. Show less

As a representative in an overflow call center my primary duty was to troubleshoot and assist customers with their cellular phones and other devices as well as assist with virtually all other aspects of customer service. The complete list of those responsibilities would be impossible to list. The majority of callers I worked with were calling about problems with services that were not working or devices that they were experiencing difficulty using or that were not working as expected. Using a… Show more As a representative in an overflow call center my primary duty was to troubleshoot and assist customers with their cellular phones and other devices as well as assist with virtually all other aspects of customer service. The complete list of those responsibilities would be impossible to list. The majority of callers I worked with were calling about problems with services that were not working or devices that they were experiencing difficulty using or that were not working as expected. Using a wide variety of resources I would walk them through the troubleshooting process to come to a solution for their particular concern. My responsibility was to put the customer at ease, determine the root cause of the problem and find the resolution. I also fielded calls concerning billing, plan changes, device upgrades, potential cancellations, and nearly any concern they presented. Show less

Displayed self-motivation, time management, and persistence by actively calling to set up appointments, meeting with clientele and managing existing accounts on a daily basis. Utilized industry and product knowledge when meeting with clients, assessing their needs and designing customized solutions. Recognized for generating new business by winning the successful new agent award. Recognized 3 different months as being the most productive new agent. Used understanding of laws and systems… Show more Displayed self-motivation, time management, and persistence by actively calling to set up appointments, meeting with clientele and managing existing accounts on a daily basis. Utilized industry and product knowledge when meeting with clients, assessing their needs and designing customized solutions. Recognized for generating new business by winning the successful new agent award. Recognized 3 different months as being the most productive new agent. Used understanding of laws and systems designs to train new agents to understand the specifics of the products in our portfmolio, how to prospect on the telephone and face to face, how to follow the sales cycle and market products in a compliant manner, and all other aspects of their business development needs. Show less

Displayed management ability by successfully operating the kitchen on a daily basis, managing up to 10 employees at a time. Demonstrated ability to maintain a balance in the kitchen during busy times by strategically placing staff members in ideal positions in order to run the kitchen most efficiently. Utilized problem solving skills when managing labor costs. Displayed decision making skills while maintaining food cost and controlling quality of food. Displayed leadership abilities when… Show more Displayed management ability by successfully operating the kitchen on a daily basis, managing up to 10 employees at a time. Demonstrated ability to maintain a balance in the kitchen during busy times by strategically placing staff members in ideal positions in order to run the kitchen most efficiently. Utilized problem solving skills when managing labor costs. Displayed decision making skills while maintaining food cost and controlling quality of food. Displayed leadership abilities when training new personnel. Illustrated interpersonal communication and leadership skills by working with and successfully leading kitchen team to steadily increase sales annually. Show less

Displayed ability to successfully run restaurant increasing sales an average of 18% annually. Demonstrated problem solving skills by balancing all aspects of business in a high volume store during peak hours. Utilized decision making skills when hiring new employees, controlling labor costs, and placing product orders. Maintained clean restaurant with fun and friendly atmosphere.