Michael "Mick” Mcguire, Cspo, Uxc, Fcx-I Email & Phone Number

Washington, District Of Columbia

Chief liaison between postal stakeholders, the Chairman, and the Commission, ensuring effective communication on UX and CX initiatives.• Lead comprehensive research and analysis of CX trends, applying UX strategies to optimize digital offerings and enhance website functionality using human-centered design principles.• Develop and manage engaging content for internal newsletters and social media, increasing engagement and awareness.• Edit and refine the Chairman’s correspondence and press releases, contributing significantly to public affairs efforts.• Formulate and coordinate Chairman Information Requests (CHIRs) for the annual compliance determination process.

Bethesda, Md

Led technical support initiatives, significantly reducing call volumes through the creation of effective troubleshooting guides.• Authored technical documentation to empower users and enhance customer satisfaction.• Conducted market research and wrote summaries and articles tailored for restaurant clientele, driving informed business decisions.Key Achievements:• Improved technical support processes, leading to reduced call volumes.• Enhanced customer satisfaction through targeted support strategies.

Washington D.C. Metro Area

• Crafted compelling content for social media and blogs, driving user engagement and brand visibility.• Developed email marketing campaign materials for the media industry, enhancing customer outreach.

Arlington, Va

• Conducted wine tastings at retail outlets.• Tracked sales and the demographics and feedback of my clientele.• Continuing education of wine knowledge.

Performed in various stage and screen productions, including notable credits such as HBO’s Game Change and Discovery ID’s The Nightmare Nextdoor.• Delivered on-screen performances and narration for government and corporate training videos.• Hosted and spoke at conventions, maintaining a robust social media presence and audience engagement.

-Managed day-to-day operations, emphasizing the use of digital marketing strategies to increase brand visibility and sales-Implemented social media campaigns and content strategies, achieving significant growth in customer engagement and online presence-Maintained supplier and vendor relationships-Hired, trained and managed a dedicated staff of seven-Created and procured the largest by-the-glass selection in the DC market