Mick Mitchell Email & Phone Number

Working as an independent IT consultant, providing interim management and IT, Cyber and Change advisory services to a number of companies, using a background of over 30 years experience gained within the IT and Change industry.Work placements include Interim Director of SOC - setting up a fully functioning Security Proposition (including a Security Operations Centre) in the North West at Salford Quays to assist regional businesses address their Cyber Security needs.Security Lead on Authentication products procurement and Web and App redesign (DevSecOps) for a large building Society in Northern England.

Worked on a range of client assignments in multiple industry segments from manufacturing to Financial services. Assignments included Information Security Maturity assessments, CISO advice and guidance, SOC2 preparation and set up.

Accountable for the delivery of all IT Security and IT Services within the Post Office. This covered the day to day leadership and direction of all IT Security and Services to c11,500 Post Office Branches (Largest end point Network in Europe), Post Office online systems, c4000 colleagues, and integration with c250 3rd party partners (e.g. UK Government, Banks, etc.).Achievements include:Drafting and implementing the IT Security, and IT Service Strategies for Post Office. This included gaining agreement with major stakeholders (Group Executive, Board members, major suppliers) on direction and investment to ensure services to a piece of the national infrastructure are protected and secure. Setting up an IT Security function from scratch, recruitment of an IT Security team and procuring an Advanced Security Operations Centre (ASOC) from an external 3rd party. This has significantly reduced the risk of Information security loss at the Post Office.Revamping the Target Operating Model for IT Services, which included remodelling the SIAM (Service Integration and Management) model and the implementation and exploitation of ServiceNow to digitise and improve end customer experience. This has resulted in greatly improved service availability, a 50% reduction in service incidents, and improvements in the end customer experience. Reducing IT operational costs by c£23m since September 2016. This has been achieved by replacing obsolete infrastructure, moving services towards Cloud service models (Azure/AWS), reducing service incidents, and remodelling the SIAM function. Improving Staff Engagement levels from 40% to 69%.

Manchester

Reporting to the Group CIO, accountabilities included the Day to Day leadership and direction of the Co-operative Group’s Group Technology team, comprising all Shared IT Infrastructure and Operations for the Co-op Group and the supply of Infrastructure and Operations services to Co-operative bank (circa 650 staff and budget in excess of £70M). This remit also included IT Security.

Manchester, United Kingdom

As IT Operations Director for CFS(Co-op Financial Services), I had overall accountability for all IT Security and Services to the CFS business (24x7, 365 days a year), direct management of a team of 650-plus staff with a budget in excess of £75M, and setting out the strategy for IT Operations going forwards. During this turbulent period for the Co-op Group and Banking Group, I managed to instil a service orientated culture and a clear investment plan which resulted in improved IT services to CFS.

As Change and IT Director for RBS Invoice Finance, I led 120 IT and Change staff, providing all these services of the division. A key step change for the division during this time was the 'e-enabling' of the RBS Invoice Finance platform (FACFlow), which has transformed the way clients interact and service their Invoice Finance needs. This development used Agile/Scrum methods working in union with Eastern European offshore resources.

Various from Systems Engineer to IT Manager

Mba

Bsc, Applied Physics

Applied Physics