• Support System Admin: Provide assistance by managing and monitoring IT infrastructure to maintain daily operations for retail, office, and warehouse. Including assistance with projects and creating projects.• Active Directory: Creating, managing and maintaining AD user accounts, groups, and organizational units, ensuring user access, security, and policies.• Servers: Assisted in provisioning, configuration, maintenance, and optimizing server performance by ensuring system reliability and uptime.• Printers: Provided support for laser and thermal printers, including setup, configuration, and troubleshooting, ensuring smooth printing operations and minimizing downtime.• Mobile Devices Management (MDM): Deployed Desktops, Laptops, Mobile, and Tablets. Provide assistance with provision, policies, and troubleshooting to ensure device usages for the organization.• Remote Troubleshoot: Skilled in employing remote troubleshooting methods to diagnose and resolve end-users technical problems promptly and efficiently, through online chat or phone call.

[Oncor Electric Delivery]• End-User Support: Proficient in providing exceptional end-user support, ensuring prompt resolution of technical issues and maximum user satisfaction while adhering to standard operating procedures (SOP).• Software Installation and Troubleshooting: Skilled in efficiently installing and troubleshooting various software applications, following standard operating procedures (SOP), to enhance user productivity and system functionality.• Hardware Expertise: Experienced in diagnosing and resolving hardware-related problems, following standard operating procedures (SOP), to optimize system performance and minimize downtime.• Jira Ticketing System Management: Proficient in utilizing Jira ticketing system to effectively manage and prioritize user requests, ensuring timely resolution and efficient workflow.• Microsoft Office Proficiency: In-depth knowledge of Microsoft Office suite, including Word, Excel, and PowerPoint, to provide expert guidance and support, in leveraging these tools for increased productivity and efficiency.• Working at an Enterprise office with high security involves diligently following stringent protocols to safeguard sensitive data and ensure a secure work environment. • Remote User Support: remotely diagnosing and addressing technical concerns, providing efficient and effective help desk support through online chat or phone call.

• Communication and Collaboration: I possess strong communication skills, enabling effective collaboration with interdisciplinary teams, clients, and healthcare professionals. This skill is invaluable in the tech industry, where teamwork and effective communication are essential for successful project outcomes.• Problem Solving: Occupational therapy requires assessing clients' needs, developing individualized treatment plans, and adapting interventions as necessary. This experience has honed my problem-solving abilities, which directly apply to the tech field, where identifying and resolving complex technical issues is a daily occurrence.• Adaptability and Flexibility: Occupational therapy demands adapting to clients' changing needs and adjusting treatment plans accordingly. The tech industry is dynamic and ever-evolving, making adaptability and flexibility highly valued skills. My ability to adapt quickly and learn new technologies will be an asset in a tech role.• Attention to Detail: Occupational therapy emphasizes meticulous attention to detail to ensure patient safety, maintain accurate documentation, and adhere to standard procedures. This attention to detail carries over seamlessly to the tech industry, where precision is essential for coding, testing, and maintaining the highest quality standards.• Patient Safety and Standard Procedures: Occupational therapy places a strong emphasis on patient safety and adherence to standard procedures. These skills align with the quality assurance requirements in the tech industry. Understanding the importance of patient safety and following established protocols are critical components of successful tech projects.By leveraging these transferable skills, including a focus on patient safety and adherence to standard procedures, I am well-prepared to make a successful transition into the tech industry and contribute to its innovation and growth.