Roles include keeping myself driven and motivated to ensure I can deliver on my KPI expectations and drivers. Proactively support and mentor high-performing staff to achieve personal goals in collaboration with base management. Engage in action planning and specific initiatives to drive a deeply engaged high performing culture for my team. Propose transformation ideas, contribute as a key stakeholder on change initiatives. Influence my team in a way to build upon their knowledge of our business and understanding of the implications and rationale behind business decisions. Ensure performance expectations of staff upheld, coach or have performance conversations. Ensure closed loop feedback followed up with team and congratulated for their hard work or further support / coaching if required.

Roles included Supervising and leading my team of five to eight staff on Airbus A330 and Boeing 747 aircraft in the economy and premium economy cabins. Being committed to safety and driving safe work practices with my team. Inspire my team to deliver on our service vision and put the customers wellbeing at the forefront of everything we do. Reporting directly to the onboard Customer Service Manager and supporting them with any operational changes or impacts.

When COVID-19 hit in 2020 the Western Australian Mining sector had to protect its operations, people and assets. I was part of a team that was dispatched at Perth airport to screen BHP FIFO workers heading out to site. This involved educating employees on utilising an electronic health screening questionnaire system, taking temperatures prior to boarding the flights and making the process as streamlined as possible for all involved. BHP with a profit of 9.5 billion U.S. FY 2019 and the mining industry contributing 8.5% GDP to the Australian economy it was imperative these operations continued and were not effected.

Providing outstanding customer service to all passengers while at the same time making sure all safety standards and procedures were met. Also upholding and responsibly representing the Qantas brand. Ensuring all in-flight duties were carried out including aircraft emergency procedures, regulatory requirements and company SOP’s, completing all in-flight PA’s and communication with the flight deck on both 50 and 74 seat aircraft.

Overseeing and managing checkin including assisting the checkin staff with excess baggage and reservation issues, ordering catering and checking the correct catering had been loaded with the crew for the airbus A330-200, auditing the Q Catering centre at Melbourne Airport to ensure they were following guide lines put in place from head office located at Incheon Airport Seoul Korea, assisting the Korean station manager in all negotiations for the following contracts: Catering, Ground handling, Security and Cleaning.

Checking-in passengers, checking visa requirements, assisting special assistant passengers such as unaccompanied minors and passengers requiring a Wheelchair, dealing with disrupted flights and passenger complaints, supervising the boarding gates, putting aerobridges on and off aircraft, making sure all paper work is completed on the flight deck prior to departure (NOTOC, Load sheet, Manifest etc). Airlines I have represented in the past as part of my employment at Menzies include Emirates, Singapore Airlines, Thai Airways, Austrian Airlines, United Airlines, Air Asia, Etihad and Garuda Indonesia.

My duties included helping people find what they were looking for and processing the sale, answering the telephone, cleaning, setting up and removing displays, customer service, dealing with complaints, ordering stock and arranging deliveries.