Programmed recruits, deploys, manages and maintains a large, directly employed workforce of professional, skilled and semi-skilled staff. The company is a leading provider of staffing, maintenance and facility management services, employing more than 20,000 people across a broad range of industries with over 100 branches and over 10,000 customers. My role as a National Account Manager has seen me be an integral part of the delivery of tailor-made workforce solutions to client across the building construction, civil construction, rail and infrastructure sectors. Primarily, I liaise with key stakeholders in relation to human resources, workforce capability, industrial relations, code and legislative compliance and pricing. This includes providing expertise to clients and undertaking high level negotiations to meet the end goal of compliant workforce supply. Excelling within a highly regulated and everchanging environment, it is necessary for me to utilise my sound judgement skills to make informed and sustainable decisions. Throughout my career with Programmed, I have maintained a 100% client retention rate within a highly competitive market and honed my abilities as an internal Customer Relationship Management (CRM) Champion and Sales Champion. Furthermore, I facilitated a change from the ground up to improve the way we engage with our clients. This included changing the traditional hiring model to include apprentices, trainees, Aboriginal and Torres Strait Islander trainees and culturally and linguistically diverse placements. Over my career with the company, Programmed has become on the largest Group Training Organisations (GTO) in Australia.

In my role as Business Development Manager, I managed a range of high-level customer relationships across a range of diverse industries and delivered workforce planning strategies in alignment with the needs of each individual client. I was successful in providing key stakeholders with their workforce requirements, whilst maintaining a high standard of quality within a highly accountable and regulated environment. Utilising my clear and concise communication skills and sound expertise I ensured my promotion into a higher-level role within the organisation.

Directly responsible for a workforce of over 150 people, across accounts and industries, I actively contributed to business objectives and revenue growth. Primarily involved with client relationship management, excellent customer service and clear communication, I was able to deliver individualised solutions to a range of clients in a timely and professional manner. Furthermore, I efficiently recruited, deployed and managed staff across a range of clients and industries. Providing expertise and best practice advice on workforce capability, human resources, industrial relations and workforce service capability to internal stakeholders, external clients and our field employees, I successfully delivered high quality outcomes.