Migration Specialist
Dynetics, Huntsville, Al
Perform pre migration tasks involving reaching out to the users to perform live remote sessions in Bomgar, confirming migration needs prior to appointment. Work with users during appointment day to migrate from the Dynetics network to the Leidos network environment.Provide post migration support via email, phone, and live remote sessions. Push software to end users using DMT Admin under company specifications. Manage a live support queue, troubleshooting Windows 10, Office 2016, and Office 365 issues.Perform hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.Manage users and computers in Active Directory. Hardware & software configuration, installation, testing, and setup at user location.Imaging machines using PXE boot and flash drive, drivers, firmware, and BIOS updates on HP and Dell model computers.