Mickaël Roche Email and Phone Number
Mickaël Roche is a Consultant senior en gestion et communication de crise at Acyan. They possess expertise in anglais, communication marketing, gestion de projet, marketing, microsoft office and 1 more skills. They is proficient in Spanish and English. Colleagues describe them as "Mickael est un Manager de haut niveau qui allie performances et gestion d'équipe à la perfection. Il a beaucoup de Charisme et son expertise de qualité permet des échanges professionnels très enrichissants. Mickael s'appuie sur de grandes valeurs professionnelles et personnelles. "
Acyan
View- Website:
- e-leclerc.com
- Employees:
- 15601
-
Consultant Senior En Gestion Et Communication De CriseAcyanMarseille, Fr
-
Responsable Département Service Client - Directeur AdjointE.Leclerc Jul 2021 - PresentMarseille, Provence-Alpes-Côte D'Azur, FrancePilotage d'une culture du changement orientée client (direction et équipes)Management direct d'équipe (115 personnes et 5 managers) : Recrutement, accompagnement, formation/évolution des compétences, animation réunionsGestion de projets expérience client : - Pilotage de la satisfaction client (gestion des réclamations via les nouvelles technologies, formation interne, suivi KPIs, suivi des opérations, reporting etc.) - Pilotage de la communication & communication digitaleGestion des partenariats, représentation de l'entreprise lors d’évènementsGestion budgétaire : fixation des prix, taux de marge, masse salariale etc.Assistance du Directeur et intérim lorsqu’absent
-
RéservisteGendarmerie Nationale Apr 2021 - PresentMarseille, Provence-Alpes-Côte D'Azur, FrancePMG effectuée en Avril 2021 - Promotion "MUEL"Gendarme Adjoint de 2eme classeBrigadierBrigadier ChefDepuis le 1er juillet : grade Gendarme de réserve (sous officier) -
Co-FondateurLa Compagnie Des Farcis Apr 2020 - Dec 2021Vous proposer une pause déj' aux accents du Sud! - Gestion de projet - Expert QHSE - Développement commercial -
Sales Executive - City Lead ParisThe Plum Guide 2019 - Mar 2020London, Royaume-Uni -
Head Of Quality And Customer Relations Management Department - Deputy DirectorE. Leclerc Jun 2015 - Jan 2019Marseille Area, FranceTeam management - both direct and project based teamsRisk management: -Safety of people: strategy, implementation and legal watch -Buildings security: coordination of service providers, cooperation with the fire brigade, the police and the city council, implementation of recommendationsQuality management: Food hygiene and safety -HACCP analysis -Drafting of procedures for operators -Control of the quality procedures’ implementation -Implementation of audits -Coordination with the Hygiene and safety government services Communications: -Definition and implementation of the media and non-media communication strategy -Sponsoring: strategy definition and budget management (sport clubs, schools, events) Projects management Events management (organisation of all types of events: cultural, green, fairs) Customer relationship management: -Claim management -Loyalty card strategy definition and implementationDematerialised retail strategy definition and implementation
-
Head Of Customer Relations ManagementE.Leclerc May 2011 - Jun 2015Marseille Area, FranceTeam management - both direct and project based teams Communication: -Definition and implementation of the media and non-media communication strategy-Sponsoring: strategy definition and budget management (sport clubs, schools, events)Events management (organisation of all types of events: cultural, green, fairs)Customer relationship management: -Claim management-Loyalty card strategy definition and implementationDematerialised retail strategy definition and implementation
-
Consultant - Project ManagerMonaco Telecom Feb 2011 - May 2011MonacoStudy on the implementation of a VIP club for Monaco telecom customersStudy on the customer satisfaction
Mickaël Roche Skills
Mickaël Roche Education Details
-
International Marketing & Business Development -
Gendarmerie NationaleGendarme Adjoint De Réserve 2Nd Classe -
Honours -
Business & Management
Frequently Asked Questions about Mickaël Roche
What company does Mickaël Roche work for?
Mickaël Roche works for Acyan
What is Mickaël Roche's role at the current company?
Mickaël Roche's current role is Consultant senior en gestion et communication de crise.
What schools did Mickaël Roche attend?
Mickaël Roche attended Skema Business School, Gendarmerie Nationale, Dublin Business School, Kedge Business School.
What are some of Mickaël Roche's interests?
Mickaël Roche has interest in Politics, Environment, Arts And Culture, Economic Empowerment.
What skills is Mickaël Roche known for?
Mickaël Roche has skills like Anglais, Communication Marketing, Gestion De Projet, Marketing, Microsoft Office, Management.
Who are Mickaël Roche's colleagues?
Mickaël Roche's colleagues are Laure Van Laethem, Julien Mestre, Jean-Jacques Thomas, Pierre Manceau, Clémence Mendousse, Christelle Thiriot, Gwendal Rousic.
Not the Mickaël Roche you were looking for?
-
Mickaël Roche
Greater Lyon Area -
-
1gmail.com -
1urbansoccer.fr
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial