Michael Bergmann Email & Phone Number

Sydney, New South Wales, Australia

• I currently provide customer & infrastructure support as a Technology Support Specialist at Lion across Australia & New Zealand and other remote countries around the world.
• Managing accounts and devices in Active Directory, Azure AD, Intune & SCCM for deployment.
• Organize and implement Device refresh and infrastructure upgrades. (Laptops, Desktops, Servers, Switches, UPS, Access Points, Mobile devices etc.)
• Office 365 support for corporate and manufacturing sites and remote customers.
• Visitor registration support for the business.
• Hardware & software support for customers across Australia & New Zealand.

Sydney, Australia

• Provide 1st and 2nd Level IT Support to resolve issues for the entire business (Beer Spirits and Wine and Dairy and Drinks) which makes up of 8000 users, via telephone, email and face to face interactions.
• Managing and Supporting Microsoft Server Environments including Active Directory, Microsoft Exchange, Microsoft Lync Server
• Carrying out user admin tasks- creating/disabling user accounts, creating and updating security groups, resetting passwords, updating account expiry, creating email accounts, resources, contacts, disabling distribution.
• Provide technical support on both software and hardware including but not limited to PCs, printers, and mobile computing devices such as iPhones and tablets
• Experience in SOE environment with Windows XP Professional/Vista/7/8, windows server 2003, 2008, Office 2010/2013/365, Outlook, Internet Explorer, Windows Sharepoint Services
• Procurement and support of all smartphones within the business Windows, android and iphone.

Australia, Sydney, Auburn

• Provide 1st and 2nd Level IT Support to resolve issues for external medium businesses.
• Managing and Supporting Microsoft Server Environments including Active Directory, Microsoft Exchange.
• Carrying out user admin tasks- creating/disabling user accounts, creating and updating security groups, resetting passwords, updating account expiry, creating email accounts, resources, contacts, disabling distribution.
• Provide technical support on both software and hardware including but not limited to PCs, printers, and mobile computing devices such as iPhones and tablets.
• Experience in SOE environment with Windows XP Professional/Vista/7/8, windows server 2003, 2008, Office 2010/2013/365, Outlook, Internet Explorer, Windows Sharepoint Services.
• Triage all incoming incidents with the use of service desk tool Kaseya.

Computer Systems Networking And Telecommunications, Certificate 4

Information Technology, 3

Information Technology, 2

Information Technology, 1