Yuanxi (Mick) Chen Email & Phone Number

Vancouver, British Columbia, Canada

Greater Vancouver, British Columbia, Canada

• Involved in maintenance of Windows 10 custom images for deployment. Including PCI compliant computers.• Performed regular administration of CISCO Secure Endpoint portal (management interface) and manages its connector on all PCs of Arbor.• Performed regular Application deployment and updates of various Apps (i.e, Chrome, Java, Adobe products, drivers, firmware, etc.) using SCCM.• Involved in the creation of various scripts for post application installation/removal.• Involved in the process of imaging/deployment from using WDS-MDT, including the maintenance of WDS server and MDT share for remote deployment of custom images in various branches across Canada.• Uses CISCO Meraki and O365 Admin Centre to manage mobile devices• Help manage Bell Total Connect Hosted PBX Phone System portal for various branches.• Manages more than 1500 computers/users using Active Directory and SCCM.• Provided support with the escalated tickets (Jira) which the first level could not resolve, and created processes and related documentation.• Performed different Network and Phone setups including tracing and patching of the network cables in patch panels with troubleshooting. • Experience with PRTG and Aruba Airwave for branch network troubleshooting. • Helped the company to test new hardware for future upgrades.• Troubleshoot branch network/phone connectivity issues including users with VPN issues. Including calls to ISP/Phone companies to help the Arbor branches get back online.

Greater Vancouver, British Columbia, Canada

• Provide first and second level support with the IT team for over 2700 clients.• Perform remote and on-site analysis, diagnosis and resolution of complex hardware and software issues and difficulties.• Administer user and group account access and rights in accordance with established policy (Active Directory).• Install, configure, test, maintain and troubleshoot hardware and software for computers, printers/scanners/copiers, video conference equipment, VoIP and mobile devices.

Vancouver, British Columbia, Canada

• Provide first, second and third level support for over 1000 clients.• Install, configure, test, maintain and troubleshoot hardware and software for computers, printers/scanners/copiers, video conference equipment, VoIP and mobile devices. • Perform on-site and remote analysis, diagnosis and resolution of complex hardware and software issues and difficulties.• Administer user and group account access and rights in accordance with established policy (Active Directory).• Involve in planning and installation, monitoring, maintenance, support, and optimization of network hardware, software, and communication links. • Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

Fredericton, New Brunswick, Canada

• Install, configure, test, maintain and troubleshoot hardware and software for computers, peripheral devices, printers/scanners/copiers and mobile devices.• Provide advice and training to users in response to identified difficulties.

Fredericton, New Brunswick, Canada

• Provide first and second level support for faculty, staff and students in response to identified technical difficulties and issues.• Install, configure, test, maintain and troubleshoot hardware and software for computers, peripheral devices, printers/scanners/copiers, VoIP and mobile devices.

Fredericton, New Brunswick, Canada

• Develop websites architecture on top of the content management system.• Source, select and organize information for inclusion and design the appearance, layout and flow of the websites.• Create and optimize content for the websites using a variety of graphics, database and other software.• Learned independently and quickly to master Joomla and Gimp 2 for website design.

Fredericton, New Brunswick, Canada

• Develop Web site architecture, and plan, design, write, modify, integrate and test Web-site related code • Create and optimize content for the Web site using a variety of graphics, database, animation and other software• Utilized HTML, CSS, and PHP to create website structure.

Fredericton, New Brunswick, Canada

• Install, configure, test, maintain and troubleshoot hardware and software for computers, peripheral devices, printers/scanners/copiers and mobile devices.• Provide advice and training to users in response to identified difficulties.