Mick Coulson Email & Phone Number

Netherlands

Since 1st July 2024 working within the LMS (Landelijk Meldkamer Samenwerking) as product and service manager for the Dutch National 112 Telephony system, ensuring the system excellence of this vital infrastructure where citizens are connected to the relevant emergency services as quickly and securely as possible.

Delft, South Holland, Netherlands

As Product Development manager responsible for supporting the Outsourcing Business Unit with product management best practices and techniques by establishing a product maturity model roadmap.In addition responsible for developing a Portfolio management framework for the BU standard services, including catalogue management based on ITIL best practices, and acting as joint Project Owner for the setup of the organisation to manage the Portfolio across the customer lifecycle (the Solution Management Team).Finally, I am also the Project Owner for the phase out of the existing OGD SAAS platform and the migration of customers to a new Private cloud solution managed by Uniserver.

Delft

Product Owner/Team Lead for two DevOps specialist teams within OGD; the Network & Unified Communications teams.Responsible for the daily management and lead of both teams as well as being Product Owner for the service development and automation undertaken by these teams.Currently completing the Agile Transformation of the teams towards DevOps working with Scrumban; which has already improved their efficiency by up to 30% !

Diemen

Responsible for the technical product management of all Tele2 consumer fixed services (Fibre, DSL, Internet & IPTV). I was also Product Owner for a network diagnostic tool supporting call centre trouble shoots. From conception to MVP the tool was operational within 6 weeks. With continuous development over a 12 month period using a LEAN AGILE way of working; agent best practices were changed, the NPS was improved and a budget saving of more than €50k per month achieved.In order to swap out obsolete DSL modems a cross functional team (technical, operational, and marketing) was established and a process designed to swap >1000 modems per week. This project was tested designed and delivered within 6 months using both AGILE, Waterfall, and CX techniques. In addition, an RFP process to choose a new maintenance partner was successfully completed.

Almere Stad Area, Netherlands

Product Manager responsible for the E2E management of the Voiceworks mobile portfolio. This includes the Voiceworks mobile, Managed Mobile, and Mobile Connect products and propositions as well as SIM card management and roaming regulations.

The Hague Area, Netherlands

Initially I was responsible for setting up the in-life product management of the TMNL mobile network. In 2013 seconded to the 4G/SRAN launch team responsible for all customer-facing aspects of the rollout of the SRAN in the Netherlands. This included creating and implementing a closed loop customer information system; and a network app ensuring that customers were kept fully informed of the network rollout and its effects in near real time. This resulted in the highest network satisfaction level in NL as part of the implementation of the best in class 4G network in the world.During 2014 I was focused on improving the TMNL consumer customer experience and satisfaction. This led to developing such concepts as “MB aanvullers”; designing a process to reduce “Bill Shock” and working with an app developer (Oberon) to develop a network CEM app (Network Radar App).From January 2015 employed as B2B senior product manager responsible for the in-life management of the Fixed Mobile Convergence portfolio. In the past 18 months customer numbers have doubled. Also team lead of launch team for the “Cloud & Clear” product offering FMC telephony and collaboration functionality in the cloud to the SME segment. This product was launched within 9 months in partnership with Mitel and grew exponentially during 2016. From mid 2016 I was responsible for the Value Added Service portfolio, which comprised: Business Fibre, (icw EuroFiber); Enterprise Mobility Management (icw DTAG/MobileIron) and the development of network security services. Moreover, I was the AGILE Epic Owner towards the B2B development team during the launch phase of these services, serving as the link between the development (READY/DONE) teams, and finance, marketing, customer operations, and senior management.In addition, I also worked on 5G future service developments, particularly in the area of Mission & Business Critical services (icw Huawei, Mobile Iron, and Mobile Tornado)

A&M Consulting is a specialised company providing SAP-Business Objects reports and training to telecoms operators; in addition to business consultancy to the telecommunications sector. We stand for a professional, no nonsense, approach to providing our customers with the advice they are looking for and can count upon.In the past few months a 3 months contract with Italy's largest mobile operator has been completed, and we have successfully delivered customised MMSC reports to one of Africa's largest network providers.

Responsible for a group of products and components in the area of Operations & Maintenance. Responsibilities included: P&L accountability for a portfolio of products; working with Research & Development to deliver agreed release plans; with marketing and sales channels to produce commercial packages, and communicating with customers to confirm roadmaps. Moreover I was also responsible to the unit Management Team for the creation and drive of an overall OAM programme to improve this aspect of all of Acision’s products.

Working within a matrix structure, on the one hand, for the day to day management of a team of 12 product managers and architects, and on the other for all of Acision’s instant messaging, and convergent products; including any innovation projects with both customers and the EU. Responsibilities include the end P&L accountability for a (sub) portfolio of products, working with Research & Development for new product development and IPR creation, and with marketing and sales channels to produce commercial packages and communicating with customers to confirm roadmaps. In addition, coaching and management skills have been further developed to raise the profile of Product Management within the company as a whole, and to coach individual product managers to improve their professional skills.

Initially responsible for the global business development of the Central Management Station product; following a business review and endorsed Action Plan, sales of this product doubled within 6 months. For 18 months responsible for the business development of all products for customers within the USA and Canada; which included managing a pipeline worth over 100 million dollars, regular contact with some of the largest mobile operators in the world, and supporting complex multi-million dollar messaging solution bids.

Business development manager for the Mobile Messaging division within LogicaCMG, with responsibility for managing and developing SMS, and associated messaging business opportunities.

KPN International Carrier Services (April 2005 – March 2006)Assigned to the International Carrier Services Business Unit of KPN as Product & Portfolio Manager for the “Mobile Matrix”; an innovative portfolio of wholesale mobile services from premium voice, and messaging, to 3G and roaming. Primarily responsible for advising the in situ KPN product managers in the areas of portfolio management; which has entailed creating and managing a portfolio strategy and ongoing plan, and communicating this plan to the wider organization. In addition, day-to-day product management of two services has been undertaken in order to speedily launch and position them in the market place. Firstly, for GRX (GPRS Roaming Exchange), a Market Entry Strategy was written, presented to the management team, implemented, and successfully handed over for in-life management. Secondly, for SMS Interworking, a product strategy was developed, and implemented, which resulted in the service being available to market 6 months ahead of the original schedule.LogicaCMG Telecoms Solutions (January 2004 – March 2005)Engaged within LogicaCMG as Business Development Consultant within the telecoms sector. From the summer of 2004 employed as the Solutions Manager responsible for developing LogicaCMG’s i-mode solutions together with a major industry partner. As team leader responsible for building a pipeline worth more than 50 million euro’s; and managing that pipeline to agreed business objectives. Schiphol Telematics (August 2002 – December 2003)Employed as Business Development & Product Manager with Schiphol Telematics. Schiphol Telematics is the ICT provider for the Amsterdam Airport Schiphol area, and is a joint venture between Schiphol Group and KPN.

Reading, United Kingdom

Reporting to the Management Team. Responsible for Business Development in Europe and the development and implementation of the company’s overall channel sales strategy. This included all aspects of channel planning and forecasting, and initial partner engagement. Also responsible for some direct solutions sales in the Benelux and Scandinavia; and specialist marketing & sales support to the German sales team during their set-up period.In addition, a project was undertaken to investigate technology partners in the SMS and WAP areas, with a view to new product development.

Isle Of Man

Responsible for business decisions regarding the introduction and profitable running of Internet & Multimedia services for Manx Telecom. This includes defining strategies for Internet Access, Broadband Deployment, E-Business, and Voice over IP, and also assisting company directors and board members in positioning the political and economic growth implications of these strategies, for the Island. Managing a small, highly-skilled team of product managers on the day-to-day aspects of internet product management, marketing, and brand development. The successful negotiation and implementation of a unique strategic partnership with BT Labs (ACE) whereby the Isle of Man would act as a test-bed for advanced communications concepts; and the future development of the overall relationship. The qualification of local multimedia companies and Internet entrepreneurs for future co-operation and possible acquisition. This led to the successful negotiation of an agreement (MoU) with .COM (IoM) Ltd. for strategic partnership and optional acquisition.Building upon this partnership led to involving Manley Communications Ltd. Irelands’ largest and most successful Full Service Marketing and Media Company, in joint customer projects in the areas of New Media Marketing, Content Management, and Branding in the context of doing E-Business.A major project was to research, produce, realise, and gain senior BT management buy-in for the first commercial business case within the BT group, for the deployment of a Broadband Access Network, utilising ADSL technology.The final project was the identification of parties, and drafting and negotiation of a joint marketing agreement, for the realisation of an initiative to jointly promote the benefits of the Isle of Man as an Offshore E-Business Centre. This involved contact with a number of local companies in the areas of accountancy, law, and IT; as well as the Island’s government, and was subsequently launched under the brand name: e-IOM.