Micke Holmlund Email & Phone Number

Helsinki, Fi

Uusimaa, Finland

Kauko’s management launched new #Kaukokatse-strategy which was one of the coolest things on my Kauko journey! The strategy was to improve our customers daily life and remove the issues they were facing with our technical solutions from our partners and stakeholders. The idea was that our customers can challenge us with a problem they are facing in their process, and we make the things work. Company had five different customer sectors, of which I was supporting industrial manufacturing and logistics sectors. My responsibility was to support sector managers with product sales, and I took care of few own customers. Work included new customer acquisition with #Kaukokatse-story.We provided solutions that included Panasonic Toughbook rugged devices and accessories, wearable technology solutions, camera technology, and software solutions from our partner ecosystem.

Helsinki, Southern Finland, Finland

I took a first step to sales and started to sell Healthtech-solutions to all Kauko’s customer segments. These included air purifiers, hand disinfectants, personal protective equipment and one of the coolest innovations – biocentric light system. Work was mainly new customer acquisition.

Helsinki, Southern Finland, Finland

After few years in Kauko’s Post-Sales team, I had an opportunity to take a step into Kauko’s Sales team as a Technical Specialist for Medical IT and healthcare related products. I supported the sales to find the best technical solutions for patient areas that are highly regulated. The solutions we provided were medical-PC’s and displays, medical carts, and new technologies like 3D wound measuring, and sanitize tracking by IoT solutions.In this role, I had few larger projects where I was performing as a project manager. That included scheduling the project, planning the installations, project documentation and communicating with the customer, vendors, and other stakeholders.The job gave me an understanding how the IT in healthcare sector works and what kind of regulations there are, and I learned how long-term job is to sell solutions to healthcare sector.In 2020 when the COVID-19 shut down the entire world, our company’s management set up “rapid action team” to support Finnish Government to source face masks as quick and as much as possible. I ensured that documentation and the regulations matched the Finnish standards as the global situation was very unstable and causing an uncontrollable market situation.

Finland

I started as a Technical Specialist in Kauko’s Post-Sales team which was supporting Panasonic Toughbook rugged computer sales in Finland.In the beginning, my responsibilities included customer service with technical issues, product service and installations, and handling the Toughbook test units that was sent to the customers. As we offered services to various large enterprise customers, I took a role of pre-installations of our customers devices and made sure that everything worked before equipment was implemented to the customer environment. Even though I had done customer service in my previous job, this work gave me new insight to serving highly business critical customers – there were no room for mistakes since the end users were on the move and devices had to work seamlessly. On top of that I learned to follow and respect processes that guaranteed efficient operations in the organization.

Finland

I worked as a Microsoft Mobile on-site support technician

Finland

My responsibilities included the installation of new equipment to customer, support requests handling and solution, making new cross connections, software installation, peripheral equipment installation, customer guidance, equipment transfers, network printers installation, device logistics coordination, mobile device and tablet devices and user account management.