Global support team leader for TAC team members in Edgeware’s offices in EMEA, APAC, NA and LATAM.Planning, leading and supporting the team and their activities. Improving processes for the support area.Working with customer satisfaction and SLA targets.

Local support team lead.Planning, leading and supporting the team and their activities. Improving processes for the support area.Working with customer satisfaction and SLA targets.

Service and technical support to Edgeware’s customers using streaming and media solutions. Working close to our global customers with troubleshooting of issues and incidents. Working close with R&D, project delivery and sales.24/7 on-call support.

Working with demo and events worldwide with IT infrastructure, cloud and media. Support, integration and design of the latest and upcoming products from Ericsson.

EBMS - Ericsson Broadcast & Media Services. Mediahuset (TV4) @ Gärdet, Stockholm - Now Red Bee Media.Support, integration, operation, customer services and development of play streaming OTT services for/together with customers and CDN providers using HLS, MSS, DASH, RTMP and TS multicast in general.24/7 2nd/3rd line operational support for more than 100 live streaming channels.I'm working with encoders and other equipment from Ericsson, AppearTV, Envivio, Elemental, Cisco, Juniper, ETL and others.Also running a satellite headend as one of many sources of content.

- Function and solution test for R&D projects within Ericsson IPTV solution.- Design test and integration of the Ericsson IPTV solution.- Trouble shooting, writing test documentation and reports.- 24/7 support (3rd line) for customers worldwide.- Support to internal demo and design projects.Good knowledge for the following products included in the Ericsson IPTV solution:• CDP (Espial VOD servers)• Edgeware (VOD servers)• IAP/MSMW (Ericsson IPTV Middleware, including Portal, EPG, MMAS/SGCS, SuSE, RedHat, Oracle DB, ESA)• Openstream (VOD management from Ericsson)• MIEP (Web proxy)• Verimatrix, Securemedia (CA/DRM systems)• Amino, Tilgin, Zyxel, Pirelli, Motorola, Sagem and ADB Set Top boxes.• DVB-SI servers from Barrowa and Icareus.• Included streaming sources DVB-T, DVB-S, DVB-C, ISDB-Tb and IP.• Multiscreen support (STB, PC, tablet and mobile devices).• SDK support towards external portal design companies.

2nd line support for the following 3pp products:• Extreme Networks• Juniper Routers• Netscreen Firewalls• Byte Mobile (compress IP traffic for mobile networks)• IPWorks (Ericsson DNS server SW)• M-PBN (Mobile Packet Backbone Network) Design and Integration of M-PBN. Design a solution for the customer and implement the solution at customer site. Support on the network. The M-PBN network includes the following equipment:Extreme Networks Switches/Routers, Juniper Routers, Netscreen firewalls, IPWorks/Bind, NTP servers and Radius Servers. This Network connects the mobile network elements SGSN/CGSN, GGSN and GRX etc.The IP backbone network is used for connect the fixed network with the mobile network i.e. forward SMS. Involved: • Customer support and Integration at site for M-PBN, BaTelco - Bahrain (Oct-Nov 2004). • Customer support and Integration at site for DNS servers, Etisalat – Dubai, UAE (Mar-2005).• Customer support and Integration at site for M-PBN embargo solution, MobiTel – Khartoum, Sudan (Sep-Oct 2005).• Customer support and integration at site for M-PBN, Atlantique Telecom – Abidjan, Ivory Coast (May-Jun 2006).• Customer Support and Design/Information gathering for M-PBN, Orange Telecom – Madagascar (Oct -2006)

I worked with test, support & design of a new system concept that will be the foundation for the next generation of AXE, Mobile Net and Broadband networks. It’s a ‘multi-function’ Ethernet based system now named ”IS”. • Integration and verification engineer in ISAC project.• Technical support for ISAC project.

ERICSSON BUSINESS INNOVATION AB I worked with a broadband solution for small and large Ethernet networks. The solution is based on Switches/Routers/Firewalls/Servers from Extreme Networks, Ericsson, Netscreen, TandBerg & Amino. Also included in the solution was the VoIP system from Ericsson with the DRG setup boxes (now taken over by Packetfront/42networks). The customers using the network solution are in the size between a few buildings, up to large telecom operators. My assignment was to work as a test leader/team leader for the “fiber to the home” project. I was mostly working as a technical support for the other members of the project and made advanced troubleshooting on the system. • Test Project Leader for the LCS (local community service) 1.x Broadband Solution.• Technical Support for LCS 2.x projects.• Technical Support for FEA 1.x (fibre Ethernet access) projects.• Customer support ‘on site’ for Routers, Switches, Firewalls, Servers etc.• Configuring Routers and Test equipment.• Technical Support for Ericsson VoIP systems with DRG units. • Configuring Video over IP.• Conformance Protocol Test, Ethernet/TCP/IP.• Network Design.• Network Security.• Configuring MS Server, DHCP, DNS.• Support on Multicast/Unicast Video over IP systems: Involved: • Customer support and network planning at Sollentuna Energi AB (2001-2003) • Technical support and network planning at Sonera – Finland (2002).• Customer support and network planning at King Com – Italy (2002).• Customer support and network planning at Wind – Italy (2001).• Technical support during exhibition at SMAU – Milano (2001).• Technical support during exhibition at Sheraton Golf – Rome (2001).• Customer support and network planning at Telia AB (2000).• Customer support and network planning at BOLAB Vallingby (2000).

Position: Support Engineer/Trouble Shooting - GRC BackOffice STHLM• Customer Support Access Products, main area V5.x. Involved:• V5 System Support/Planning at customer site in EuskaTel, Bilbao (Jul-99 Spain).• V5 System Support/Verification at site in Arusha, (Oct-99 Tanzania).• V5 System Support for ROS – POLARIS.

Position: Function & System Tester/Customer Support – Access Products V5• V5.x Test Leader.• V5.x Conformance Test.• V5.x Function & System Test.• V5.x Load Test. Involved:• V5 System/Verification/Conformance Test on NEC, DIAX, Ericsson 910 and ADC access Nodes.• V5 System/Verification/Conformance Test at Customer Site at Telia & Tele2.• Writing TS/TI/FS, TR’s with Solutions and Project test Reports.

Position: Lab/TCM Responsible at the test plants, Nynäshamn.• Project Support Including building DT, update system with latest CNG/CNI, update/change APT/APZ HW.

Maintenance and Support on AXE 10 switches