Mickey Dechellis work email
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High energy Sales and Partnership Executive. Recognized for delivering growth through strategic partnerships. Strong background in Operations leadership. Build and manage high performing teams in both enterprise and consumer companies in various stages of growth. Specialties:Call Center leadership and solutionsRevenue Generation strategyInnovative and Technical solution sellingChannel management and channel partnershipsExceptional Analytics backgroundEntrepreneurial; Business startup experienceInnovation and solution designLet's Go!
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Vp-Customer Experience SolutionsAucera Jun 2024 - PresentMahwah, New Jersey, UsJoined Aucera because I am passionate to assist clients to improve customer experience and grow their business. Experience and innovation are key components to Aucera's success. One of the nation’s largest privately held contact center companies, Aucera provides customized, cost-effective customer service contact center and customer acquisition solutions. Headquartered in Mahwah, N.J., Aucera’s customer engagement services are available at domestic, nearshore, and offshore locations. Visit Aucera.com to learn more.
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Vice President Partner Management And Business DevelopmentAllconnect, A Red Ventures Company Aug 2010 - Jun 2024Execute the business development and account planning strategy to win new accounts and deliver growth with existing accounts while achieving company revenue and profit goals.• Allconnect is the leading national 3rd party sales channel which assists Utility consumers and Multi-family residential consumers in setting up home services (Utility Products, Internet, TV, Phone and Home Security) during their move.
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Director Sales And Business DevelopmentSpectrum Bridge, Inc. May 2008 - Aug 2010Created the Sales and Business Development organization to list and sell licensed wireless spectrum. • Spectrum Bridge is a venture capital backed start-up company which reduces the complexity associated with spectrum acquisition and demand in a real time marketplace. SB matches buyers and sellers of licensed wireless spectrum in secondary market. SB created SpecEX, SmartWaves and the nation's first White Space Network.
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Director Indirect ChannelsEmbarq Jan 2005 - Jan 2008Monroe, La, UsLeader of Indirect Channel Sales division for consumer markets group. Developer Markets, Indirect Sales Channel Partners, and Technician Sales Program was part of the org. The Indirect Channels team generated growth to $60M in consumer revenue.Embarq was a top local exchange telephone company in the US and now part of Century Link. -
Director Call CentersSprint Jun 2001 - Dec 2004Overland Park, Kansas, UsLeader of Call Center Operations for Sprint consumer markets group South Region. Directed the overall operations of five call centers and 700 associates and six outsource call center partners, outbound telemarketing team, and save desk call queue.• Led call centers through major shift to sales focus and achieved goal of $150M in rev generation. Grew sales per call by 75% through bundled sales offer plans and rollout of new incentive structures. Maximized customer sat scores during same period. • Shifted some work to outsource partner which achieved cost reductions, improved call center utilization, service levels, and improved customer satisfaction metrics.• Led revamping of quality control program to raise customer satisfaction, control costs and increase employee satisfaction. -
Director Product ManagementSprint Jan 1998 - May 2001Overland Park, Kansas, UsDirected the high speed internet product line and the wholesale markets product line. Created product strategy, pricing plans, budget, operations support structure, training plan and sales channel plan.
Mickey Dechellis Skills
Mickey Dechellis Education Details
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Bowling Green State UniversityApplied Statistics -
The University Of AkronEconomics
Frequently Asked Questions about Mickey Dechellis
What company does Mickey Dechellis work for?
Mickey Dechellis works for Aucera
What is Mickey Dechellis's role at the current company?
Mickey Dechellis's current role is Vice President - Customer Solutions with Aucera.
What is Mickey Dechellis's email address?
Mickey Dechellis's email address is md****@****ect.com
What is Mickey Dechellis's direct phone number?
Mickey Dechellis's direct phone number is +177029*****
What schools did Mickey Dechellis attend?
Mickey Dechellis attended Bowling Green State University, The University Of Akron.
What are some of Mickey Dechellis's interests?
Mickey Dechellis has interest in Football, Exercise, Home Improvement, Reading, Sports, Watching Basketball, The Arts, Golf, Fishing, Home Decoration.
What skills is Mickey Dechellis known for?
Mickey Dechellis has skills like Strategy, Telecommunications, Leadership, Crm, Management, Product Management, Call Center, Business Development, Sales Operations, Sales, Sales Process, Cross Functional Team Leadership.
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