Mickey Dwaileebe Email & Phone Number

United States

Atlanta Metropolitan Area

• Implement Processes to address backlogs in Shipping and Receiving
• Hire staff to meet the needs of business
• Train new and existing staff
• Work with sales to form realistic timelines to deliver product
• Set delivery and shipping windows at facility to maximize staff efficiency

Rochester, New York Metropolitan Area

• Travel to all outside branches and train staff on new mobile scanner technology
• Work with development team to identify application enhancements
• Establish metrics to define project success
• Provide branches with ongoing training for future updates
• Support branches post training

Houston, Texas, United States

• Oversee shipping of all material leaving our branch
• Train team members to work safely and productively
• Evaluate performance providing timely and detailed feedback
• Perform quarterly and annual reviews
• Delight our customers by ensuring their orders arrive on time and in excellent condition

Houston, TX, United States

• Oversee all aspects of shipping and receiving for pipe yard
• Train team members to work safely and productively
• Evaluate performance providing timely and detailed feedback
• Perform quarterly and annual reviews
• Delight our customers by ensuring their orders arrive on time and in excellent condition
• Work with sales to ensure projects are completed on time

Houston, Texas, United States

• Schedule delivery of material
• Oversee the receiving process
• maintain receiving records

Rochester, New York Area

• Organize and manage user acceptance testing team
• Complete test plan for software releases
• Attend project meetings
• Create and distribute training material
• Ensure any defects identified through testing are addressed prior to release

Rochester, New York Area

• Lead a website user acceptance testing team
• Identify potential website defects and track through resolution
• Create and distribute Knowledge/Training information
• Develop and implement new training strategies
• Organize and lead team meetings

Rochester, New York Area

Provided organization and implementation for a variety of small business ideas Ensured that all aspects of the business were completed on time and on budget

Rochester, New York Area

Responsible for oversight, implementation and execution for a variety of technology projects including: Micro-computing systems, Servers, Telephony systems, Network infrastructure and Multi-function Printers (MFP). Ensure that these projects are executed on schedule and within budget.Ensure contract compliance as well as regulatory compliance pursuant to.

Rochester, New York Area

Managed inventory control system and successfully tracked inventory for >3,000 customers at >70 sitesInstalled multi-site, complex computer systems with minimal downtime to customer workflow Provided outstanding customer service; rated 98% customer satisfaction for three consecutive years

Rochester, New York Area

Directly involved in the hiring process Designed and implemented training programsCreated and evaluated weekly and monthly goals

Rochester, New York Area

Trained and developed new employeesOversaw cross training between all departmentsInsured quality interactions between customers and employees

Responsible for training part-time employeesDeveloped sales strategiesFocused on building customer relationships and providing exceptional customer experience

Rochester, New York Area

Focused on building customer relationships and providing an exceptional customer experience