Mickey Markovits Email & Phone Number

Israel

⭐ Established VP Professional Services Group, integrating key functions, including overseeing team management, to drive comprehensive customer support.⭐ Led strategic technical support for tier 2-4 product classes, implementing a comprehensive ticketing system for real-time insights.⭐ Managed training programs and certifications, enhancing support capabilities and client satisfaction.⭐ Orchestrated tailored professional solutions to meet unique customer requirements.⭐ Mentored and cultivated a team of 15 professionals, emphasizing skill growth and cross-functional coordination.Key Accomplishments:⭐ Transformed unique services into actionable solutions, enabling pursuit of previously constrained tenders.⭐ Engineered an ASP .NET server-side application with an Android app on .NET MAUI, incorporating NFC interfaces.⭐ Resolved flexibility concerns by creating a REST API, amplifying third-party product interfaces by 40% in two years.⭐ Pioneered interfaces for biometric products, enriching capabilities and expanding market reach through seamless integration.Previous Position in the Company:Director of Global Technical Support⭐ Oversaw a global support team of 8 personnel, providing code-level solutions and training to customers worldwide.⭐ Managed KPIs, SLAs, team objectives, and training for the technical support team.⭐ Led presales activities, provided customer tender assistance, defined projects, and established pricing in collaboration with the Marketing team.

Israel

⭐ Managed all pre-sale activities for Distribution Technical Support in the Europe and APAC regions.⭐ Developed complex solution offers for new customers.⭐ Provided Tier 3 customer support to clients in Europe and APAC.

Rosslare Security Products

⭐ Spearheaded and integrated technical, third-party solutions as a Partner Integration Manager.⭐ Supervised and trained a global support team of 13 personnel.⭐ Provided Tier 3 customer support to clients in Europe.⭐ Conducted customer training on the use of Rosslare solutions.

⭐ Directed and oversaw a technical department with 60 technicians and 90 sub-contractors.⭐ Ensured high standards in technical solutions and project management.⭐ Provided HLS project management and consulting services.⭐ Managed large-scale projects from definitions to pricing and delivery, overseeing project profitability throughout its lifecycle.

⭐ Managed a team of technical professionals responsible for providing support services.⭐ Oversaw technical support operations, ensuring efficient issue resolution.⭐ Developed and implemented service processes and standards to improve customer satisfaction.⭐ Collaborated with cross-functional teams to address technical challenges and optimize product offerings.

⭐ Completed full military service in the Israeli Army with The Nachal unit.⭐ Demonstrated discipline, teamwork, and leadership skills in a challenging and high-pressure environment.⭐ Received training in various technical and operational aspects.⭐ Contributed to the successful execution of military missions and objectives.Developed strong problem-solving abilities and adaptability during service.

.Net Full Stack Developer

Bachelor Of Business Administration Degree