Mickey Patel Email & Phone Number

Auckland, Nz

• Moved to the role of Account Manager/Team Leader, Paper Bag Division, with responsibility for team of three, conducting quarterly one-on-one appraisals. • Ensuring that the team are clear on their roles, on task and consistently meeting KPI targets.• Retained some Fonterra responsibilities from the previous role while supporting other key clients (Yashili, Emerald Foods, Asaleo, Puhoi Cheese and Golden Bay Cement)• Establishing and maintaining key relationships with clients and… Show more • Moved to the role of Account Manager/Team Leader, Paper Bag Division, with responsibility for team of three, conducting quarterly one-on-one appraisals. • Ensuring that the team are clear on their roles, on task and consistently meeting KPI targets.• Retained some Fonterra responsibilities from the previous role while supporting other key clients (Yashili, Emerald Foods, Asaleo, Puhoi Cheese and Golden Bay Cement)• Establishing and maintaining key relationships with clients and finding new opportunities to grow the account’s business.• Maintaining internal relationships with the sales team, planners, supply chain personnel, account managers and the quality assurance team to resolve problems and ensure that customer expectations and DIFOT targets are met.• Contacting customers to resolve problems related to quality, order fulfilment and account payment.• Maintaining and updating standard operating procedures (SOPs) Show less

• Sales coordinator for the dairy sector, responsible for servicing the business (80 million boxes per year) from Fonterra’s 23 sites across the country. Maintained relationships with key personnel at head office and at branch level. • Worked with the sales manager to analyse competitive markets and trends. • Worked with the design team to implement creative briefs from Fonterra for new branding; discussed any issues around artwork reproduction and print compliance, commissioned the… Show more • Sales coordinator for the dairy sector, responsible for servicing the business (80 million boxes per year) from Fonterra’s 23 sites across the country. Maintained relationships with key personnel at head office and at branch level. • Worked with the sales manager to analyse competitive markets and trends. • Worked with the design team to implement creative briefs from Fonterra for new branding; discussed any issues around artwork reproduction and print compliance, commissioned the structural team to build packs, and liaised with Fonterra over proofs.• Once the new designs were approved, activated the process for production, and ordered plates for the machines and any new dies required.• Conducted quarterly reviews at face-to-face meetings with procurement team at Fonterra’s head office.• Gave end-of-season presentations to the operations teams at Fonterra branches.• Reported monthly on DIFOT, issues arising, health and safety, and cost savings.• Identified innovative solutions to reduce production problems and make savings; investigated issues and worked with the structural team and other staff members to find improvements and run trials to test their effectiveness.• Implemented a new stock-build process to ensure that the most used products are available for a quick turnaround and to even out demands on production. Analysed previous sales and trends and assessed forecasts to build a list – gained agreement from Fonterra to hold supply of pre-printed stock in advance of orders.• Negotiated with the general manager and operational team leaders to meet last-minute deadlines.• Monitored and updated the Fonterra colour print standards across the three Oji production sites; regularly checked new standards with Fonterra’s artwork and technical teams to ensure accuracy.• Acting team leader covering six months maternity leave; responsible for team of three Show less

• Managed and grew a portfolio of key accounts; identified opportunities for up and cross selling to increase sales.• Coordinated all aspects of point-of-sale, print media and promotional campaigns; liaised with printers, organised photoshoots and managed proofs.

• Managed the full end-to-end workflow process for the client's direct marketing campaigns (Bayley’s Real Estate/Realty Group, Loyalty/Flybuys NZ, GE Money, Directline and Officemax)• Maintained business relationships with key customers through face-to-face, telephone and email contact. Identified opportunities for developing new business from existing clients.

- Providing sales support to client executives- Day to day management of key clients: Tower Insurance, New Zealand Dairy foods, Statistics NZ, Office Max.- Account growth of own medium size client base- Ensuring Account Managers are fully informed of any circumstances relevant to them acquiring and developing new sales opportunities- Coordinating and forecasting daily/weekly incoming transactional work to meet Job deadlines - Managing jobs through Information Services and… Show more - Providing sales support to client executives- Day to day management of key clients: Tower Insurance, New Zealand Dairy foods, Statistics NZ, Office Max.- Account growth of own medium size client base- Ensuring Account Managers are fully informed of any circumstances relevant to them acquiring and developing new sales opportunities- Coordinating and forecasting daily/weekly incoming transactional work to meet Job deadlines - Managing jobs through Information Services and Production processes to maximize production windows- Client queries, problem solving, Quality checks - Generation of production job bags with accurate details through a customized Access database - Stock Management ensuring correct stock is used and stock levels are adequate using online stock ordering - Administrational duties: Quoting, Invoicing & Sales reporting Show less