Mickey Robison Email & Phone Number

Dallas/Fort Worth Area

Provide support for firm users and answer technical questions regarding the use of software, hardware, network, mobile devices, and remote access. Analyze, document, and rectify issues via phone, email, and other means available. Work with IT coordinators (desktop technicians) to provide local end user support, set up A/V meetings, and deploy hardware as needed.

Irving, Texas

Provide an efficient IT service solution by delivering primary support of applications and equipment to the company’s employees. Increase user productivity by supplying technical support to managed service customers quickly and effectively. Focus on providing a resolution of user technical or operational issue on first call or initial contact. Work with end users of all skill levels, providing solutions based on user proficiency. Communicate and coordinate with internal team members to provide the most suitable solution to users’ needs.

Plano, Texas

Deliver an effective IT service function by providing primary support of desktops, laptops, and mobile devices in use by the company’s managed support customers. Maximize user efficiency while minimizing downtime by delivering first-level technical support to managed service customers. Directly support end users of all levels, effectively articulating solutions based on user proficiency.

Dallas, Texas

Drove high-performance portfolio management operations and financial accounting functions by delivering comprehensive process support and analysis. Administered multiple cash management tasks, including daily bank statement debit/credit variance reporting, monthly bank statement reconciliation, and payment receipt processing/documentation. Ensured accurate financials by executing monthly account reconciliation using BlackLine. Reconciled purchase orders using SAP. Enhanced financial transparency by producing daily cash variance and cash application reports, leveraging bank accounts and OpenLink Extensions (OLE). Collaborated with vendors, efficiently processing invoices and payments and subsequently distributing customer invoicing. Orchestrated a network, telephony, and office construction and installation in support of a staff move from Plano to Dallas. Cooperated with management on floor plans, office furnishings, and IT infrastructure.

Dallas/Fort Worth Area

Provided primary on-site support of desktops, laptops, mobile devices, and telecommunications equipment, including office network, telephony, and videoconferencing. Delivered first-level technical support to local branch and remote users, maximizing user efficiency and minimizing user downtime. Extensive experience as Analyst in the insurance and financial services industries, with broad knowledge of financial reporting and analysis, hardware and software technology, and information systems.

Prepared, developed, and produced daily, weekly, monthly and ad hoc business management reports in a fast paced environment. Created financial spreadsheets and databases to track revenues and payments received.

Primary contact for desktop and laptop technical support as well as software application support. Trained internal and external users on hardware and software use. Prepared, developed, and modified financial management reports to monitor revenues and expenses and detail trends.

Developed spreadsheet and database applications for claims and underwriting departments. Used and operated IBM AS/400 mini-mainframe computer. Supported all devices attached to AS/400.

Mba, Information Systems

Bba, Management Science And Computers