Mickey Singh Email & Phone Number

Well-rounded professional with around 15 years in IT/HR IT, including 9+ years of hands on experience in Program Management, Salesforce Consulting, Solutioning & Implementation. Also, possess significant experience in Process Automation (Automation Anywhere) and Automation Testing (Selenium Web Driver). • Passionate about Salesforce.com/HR Services and a customer champion who tightly engages with the customer teams to strategize the CRM Road-map and get the best ROI• A keen learner with willingness to wear different hats, to leverage various technical platforms in solving complex problems, and providing the best solutions to global corporations• Flexible in playing multifaceted roles from Business Consultant, Program Manager, Delivery & Project Manager, Business Analyst, Administrator• Proficiency in Configuration and Customization of Salesforce with sound knowledge of complete SFDC Ecosystem, Architecture & Capabilities• Expert on Service Cloud and AppExchange Solutions. Well versed with Sales Cloud.• Worked in projects spanning multiple domains and geographies and have experience in working with complex team structures.• Salesforce Certified Administrator (ADM-201), Salesforce Service Cloud Consultant, Certified Professional Scrum Master (PSM1), Certified Professional Scrum Product Owner (PSPO1)

Listed skills include Salesforce.Com.