Michael (Mickey) Haroutunian Email & Phone Number

Clayton, Nc, Us

Clayton, Nc, Us

Raleigh, North Carolina Area

Responsible for achieving sales and service objectives by generating new sales of AT&T products and services to current AT&T residential customers; provide “white glove,” end-to-end customer service by educating and assisting customers to set up new applications and devices in their homes.

Raleigh-Durham, North Carolina Area

Met and exceeded customer experience and sales objectives for store. Assisted the store manager in daily retail operations, including scheduling employees, maintaining inventories, managing the store appearance, and completing day-to-day paperwork. Assisted in the development, training and management of support and sales personnel, and improving employee engagement through leadership skills.

Raleigh-Durham, North Carolina Area

Responsible for interacting with and selling products to customers in AT&T retail stores to build complete solutions. Was elected to take part of AT&T's Retail Management Development Program which includes Harvard Business Management courses. Took on SME Roles (Subject Matter Expert) in boosting accessory sales; boosting SMB accounts; and boosting activations.

Raleigh-Durham, North Carolina Area

Responsible for increasing total revenue, revenue per transaction and total customer counts. Created and maintained a social media presence for the local Complete Nutrition store chain. Marketed store at local gyms, expos and events. Trained sales staff about products and selling techniques with a dual focus on product margins and the customers’ well-being and desired goals.Maintained consistent high scores in customer satisfaction surveys that reflect service and knowledge.

Raleigh-Durham, North Carolina Area

Created internal marketing to generate new leads for the sale of personal training. Met daily goals and sales quotas. Interviewed, hired, trained, and managed personal trainers to ensure protocol was followed and performed to professional standards.

Hartford, Connecticut Area

Generated new membership sales through referral system as well as using internal and external marketing. Hired, trained, and managed staff to ensure accountability for given tasks. Managed bi-monthly payroll, executed membership agreements, handled contract and billing changes, and recovered past due balances.