- Querying, updating, inserting and deleting from databases using PostgreSQL (and occasionally MySQL & DB2)- Building bespoke reports and functions using a combination of SQL and Perl scripts - Providing 3rd line support for technical issues - Using git for version control of code- Recording tasks, code and documentation using Atlassian Jira, Bitbucket and Confluence respectively- Reviewing database logs in AWS- Working through project and support tickets using a hybrid of scrum and kanban models- Peer QA reviews of scripts and database updates- Using Agile methodology

- Produce technical project solution briefs for more complicated bodies of work, and closure documentation to summarise any work delivered.- Proven ability in the use of HTML and API.- Significant experience using project management tools, such as JIRA, Basecamp, Sharepoint and Harvest, as well being competent in using the Salesforce CRM solution- Using Agile methodology with our development team for custom development projects.- Organise catch up calls, status updates, and face to face meetings both internally and externally

- Oversee the progress of projects to ensure the scope is kept within budget and schedule.- Ensure the delivery of projects to specific requirements and timescales.- Attained APM Project Fundamentals Qualification.

- Managing direct reports and ensuring their performances are kept to a high standard- Using internal systems such as Salesforce to record activity and managing time effectively- Managing the overall progress and direction of the team

- Resolving problems using several channels including telephone, email (using the Helpscout email tool), and online chat (via Boldchat)- Providing support across a wide range of email based platforms- Resolving a range of issues from functionality issues, through to more involved problems that require investigation and liaison with other colleagues

- Taking receipt of night delivery and organising product cages and pallets into correct departments- Ensuring stock is replenished overnight when store is closed- Adhering to policies such as Challenge 20, to ensure chilled product quality is maintained

- Responsible for the day to day running of the checkout department- Organisation of checkout staff for lunches and queue management- Working under pressure, having to make decisions, problem solve and show initiative - Trusted with handling large amounts of money, particularly performing till checks and cashing up tills

- Interacting with customers, demonstrating customer service skills- Training new checkout colleagues- Attending disciplinary hearings as a fully trained colleague representative- Often required to help out in other departments, leading to becoming proficient in several different departmental processes.

- Creating an intranet website using Adobe Dreamweaver for the Finance department in the Faculty of Business- Collating information from members of the Faculty and creating content for the site- Using Adobe Dreamweaver and Fireworks to build the site and create images- Arranging additional storage space for electronic documents- Other administrative tasks such as photocopying and filing

- Going to matches to write and file reports to be published in the newspaper the next day- Phoned football personalities for interviews and reports- Contacted clubs to obtain nominations for a popular segment known as ‘dream team’ in the paper- Working to deadlines to provide smaller content for the ‘news in briefs’ parts in between main stories- Thorough background researching to make sure the content is factually correct

- Key team member responsible for the writing up and reporting of matches for the club’s website and programme- Interacting with club delegates as well as fans- Promoting the club within the university community

- Tech Op for the late night DJ show which aired live from a local nightclub- Providing technical support if something went wrong with the show- Running the main studio, playing songs and jingles, if the live show went down- Syncing the overnight playlists for smooth running- Taking part in on air discussions including revealing my GCSE results live- Creating a database for easy distribution and fairness of prizes to winners