Primary emphasis around cultivating robust client partnerships, delivering exceptional customer experiences, and propelling new business expansion for Trusted Internet. This is achieved through an unyielding commitment to relationship management and cybersecurity ** Relationship Management **+ Actively nurtures and fosters strong, long-lasting relationships with our valued clients+ Serves as the primary point of contact for client inquiries, concerns, and escalations, unwavering in my commitment to delivering exceptional support+ Collaborates with cross-functional teams to swiftly address client needs, crafting personalized solutions that cater to their specific requirements.+ Proactively engages in client check-ins, feedback sessions, and performance reviews to identify areas for enhancement and ensure we consistently exceed customer expectations+ Works closely alongside Trusted Internet's most prominent clients, offering our cutting-edge "one-button solution." Through seamless coordination and collaboration with the client's account management team, facilitate efficient communication and ensure the delivery of top-tier service. Actively cultivate relationships within the client's organization, fostering collaboration and amplifying overall satisfaction

[ Company ]Cogent Communications is a multinational, Tier 1 facilities-based ISP, ranked as one of the TOP 5 NETWORKS IN THE WORLD. Our all-optical IP network backbone provides IP services in over 206 markets globally and one of the largest and highest capacity IP networks. This network enables us to offer large bandwidth connections at highly competitive prices. [ Contributions ]With a customer-centric approach, successfully delivered solutions tailored to the unique needs of my clients in North America, Europe, Asia+ Proactive global market exploration, meticulously hunting for opportunities to assist new businesses across diverse sales territories and target market segments, including IP Transit, content creators/hosts, Carriers/wholesalers, and Netcentric companies+ Multifaceted approach encompassing direct calling, strategic email campaigns, and targeted outreach efforts to connect with influential Key Decision Makers, effectively identifying, assessing, and generating promising new business prospects+ Enhanced prospecting and sales endeavors by conducting efficient customer meetings, strategically aligning interactions to further solidify relationships and cultivate growth opportunities.+ Genuine consultative and relationship-building to accurately identify and address the real needs of clients, while actively fostering enduring partnerships that catered to both present requirements and future expansion plans+ Provides white glove support to Cogent customers and prospects, adeptly positioning our comprehensive range of services as the preferred choice for new business ventures, leveraging our expansive global network infrastructure spanning commercial and retail buildings, carrier-neutral hotels, data centers, and colocation facilitiesWith this I have played a role in driving business growth and establishing Cogent as a premier provider of cutting-edge connectivity solutions in the industry

General+ Led with empathy, integrity, and humility in a hands-on leadership style+ Day-to-day oversight of sales | marketing | company culture and talent development+ Recruiting | Interviewing | Hiring new talent for various departments+ Performance evaluation of current employees+ Initial 1:1 sessions to set professional goals/targets+ Daily 1:1 management/support+ Revision of Employee Handbook+ Employee onboarding committee+ Created Employee Engagement committee to promote involvement and inclusivity+ Improved internal processes using analytical skills, crowdsourcing, and tools (Trello, Teams, etc) Sales+ Recruiting | Interviewing | Hiring new talent for Sales + Provided management and support to Sales TeamMarketing+ rebranding of business tools (cards, print, signature, tags)+ immediate increase of engagement on all social platforms + Provided management and support to Marketing Team

Chief Operations Officer+ Provides leadership and support to local and international teams driving maximum performance, dedication, engagement, and loyalty+ Executes and monitors KPIs of strategies developed by CEO+ Evaluates performance of all departments by analyzing and interpreting data and metrics+ Created processes to share information and experiences company wide + Develops creative solutions to overcome industry challenges, and growth strategies+ Community and Industry relations+ Ensures the values and leadership standards are communicated and understood at all levelsChief People Officer+ Led company growth by end to end process of talent acquisition, training implementation, optimization, and retention within 6 months+ Developed multifaceted talent acquisition system that resulted in stronger hires (42% promoted within 1 month of hire)+ Embodied policies that promote company culture and vision+ Ensured employee engagement that bridged the gap between all levels within organization+ Continuous focus on all aspects of how people work, behaved, engaged, and growth + Developed and aligned the people strategy with business strategy without losing sight of the bigger picture or integrity of the company+ Created and implemented tools, systems, and documents from job descriptions, roles/responsibilities, mission statement, employee onboarding, training, continued education and support+ Established cultural diversity and international inclusion programs company wide+ Compassionate, self-aware, and continuously seeking to learn from and inspire others

+ Identified emerging markets, created international growth strategy and business plan + Cultivated government relationships with local, regional, and national entities+ Executed and negotiated agreements, renewals and amendments for operating business+ Managed new and existing contracts + Represented The DataFlow Group's international investigation services with speaking engagements, conducting workshops and sponsored trade shows+ Acting liaison between internal and external clients within US, Canada, UAE, India+ Pushed for continuous improvement within business development/operations systems and procedures

+ Identified and addressed project pain points+ Ongoing conflict resolution yielding mutual understanding and synergy+ Implemented structure, organization, and communication plan utilizing various tools and methods such as Agile, SharePoint, and Basecamp[RESPONSIBILITIES]As part of the Solutioning & Architecture department, collaborates with various departments to obtain business requirements and understanding to provide solutions and information for developers. Builds and maintains relationships with all departments. Creates new templates and business procedures to implement within organization after proper approval. Provides input on MVR and assists Solutioning & Architecture department in organization, time management and process improvement. Acting Project Manager & Business Analyst for projects without designated individual.

+ Recruited by founder, Dr Mark Awh to stand up implementations dept.+ IntelePACS SME + trainer within 2 months, and no prior knowledge+ Physician and clinical staff relations+ 24+ implementations within 12 month period (including major hospitals)+ Developed employee onboarding process utilized company wide+ Proactively developed tools + videos for use within organization, client sites to assist in upgrade, implementations, transitions, and cut down on help desk turnaround time+ Identified and implemented process improvement opportunities+ Managed varying personalities without dissolution or escalation[RESPONSIBILITIES]Subject Matter Expert and Trainer to Providers, Clinical Staff and within organization on the following InteleRad, M*Modal, and Radsource systems and software:o InteleBrowser o Radiology Worklist o ProtonPACSo InteleViewer o Multi-Method Reporting o ProtonXpress• Established relationships across organization that ensured highest efficiency and satisfaction• Administrator for AIS ticketing queue to document and resolve customer inquiries • Comprehensive training on site as well as remotely via webinar• Built and maintained speech recognition templates utilizing AnyModal software• Application setup including configuration and testing of new deployment environments.• Setup, configuration and maintenance of blinded demo data for Sales Department• Development of training documents and tools for applications• Comprehensive training on customization available for client. • Led unit testing for all “Release Updates” for various clinical software tools• Conducted upgrades and installation deployment with client IT departments • Evaluated and documented proposed processes to integrate customization into application setup. • Deployed applications to other business units and/or locations both on site and remotely• Led and participated in projects involving integration, interfaces, and business processes.

+ Rebranding of Quality Initiatives department and programs+ Influenced first RSCM annual meeting destination change+ RightStart Televisit Pilot Project utilizing VGO technology for CMO+ Engineered Care Transitions Pilot Kick-Off for 150+ clinical staff with little notice, to include all logistics and administered a workshop+ Development of tools + videos for patients and staff in pilot projects+ Innovative thinking and influence+ Built strong relationships within all levels of organizationDesign, implementation and evaluation of projects of the Innovations Group, with the goal to improve care delivery for FMCNA patients. Lead for training, use, and support of technology tools used in the department and pilot projects.[RESPONSIBILITIES]• Established relationships across organization that ensured highest efficiency and satisfaction• SharePoint administrator• Comprehensive training on site as well as remotely via webinar• Technology research, acquisition and consulting for pilot projects• Instructional design and deployment for pilot projects• Point of contact for RightStart Case Managers and Care Transitions Ward Clerks• Vendor relations and negotiations• Staying up to date on latest technology and trends• Facilitator for monthly calls/webinars for all projects• Technical support for Innovations Group, including all applications, hardware and phones• Led and participated in projects involving integration, interfaces, and business processes.

+ Promoted 3x within first 12 months+ Developed efficient systems and standards that are still in use + Effectively assisted multiple departments, VP, office manager with administrative tasks while simultaneously supporting multi-company suite needs