Employed by Twin Lakes Telephone Cooperative Corporation and am working as a Technical Support Representatives in their Livingston Call Center.Basically, I take calls involving issues customers are having issues their Internet, TV, or Phone services. My job is to help troubleshoot/walk them through solving their tech problems. Most of the time, I'm the first person customers talk to when they need help. I deal with phone calls, emails, and service tickets.I work with my coworkers to solve a variety of problems for our customers. That means I'm always talking to customers and tech folks to fix things while doing some digging online or personal resources if needed.Being good at solving problems is super important in my job. I also gotta be good at talking to people and managing my time because I've got a lot going on.My main goal is to make sure our customers are happy with the help they get. And being a team player and getting stuff done are big parts of what I do.

Content Creation and Strategy: -Generate innovative and engaging content ideas across various online platforms. -Plan, create, and publish content tailored to specific target audiences. - Develop and execute content strategies that align with brand objectives and guidelines.Video/Audio Production and Editing: -Utilize your proficiency in video production software (e.g., Adobe Premiere Pro, Final Cut Pro) to create high-quality videos. -Edit and enhance raw footage, ensuring seamless transitions, visual appeal, and audio optimization. -Incorporate animations, graphics, and visual effects to enhance the overall quality and impact of videos. -Collaborate with clients and stakeholders to understand their requirements and deliver video content that meets their expectations.Image Editing and Design: -Utilize image editing software (e.g., Adobe Photoshop, Canva) to create visually appealing graphics and images. -Develop custom designs, including logos, banners, thumbnails, and other visual assets for online platforms. -Ensure consistent branding and visual identity across all content.Copywriting and Scripting: -Write engaging and persuasive copy for video descriptions, captions, social media posts, and website content. -Craft compelling scripts for video presentations, ensuring clarity, coherence, and alignment with the brand's voice and messaging. -Optimize content for search engines and social media platforms to increase visibility and reach.Social Media Management: -Manage and maintain social media accounts, including but not limited to Instagram, Facebook, Twitter, TikTok, and Twitch. -Develop strategies to grow audience engagement, followership, and reach. -Monitor trends, analyze metrics, and optimize content to achieve desired social media goals.Collaboration and Communication: -Experience in reaching out to and collaborating with other content creators.

Vital to the smooth operation of the manufacturing process. Responsible for; handling material transacting through the business, logging repairs, shipping products, inventory upkeep and ensuring the facility and site is well maintained daily.

Runs, tunes and over sees operations of production lines.Pulls and records scrap weight by line.Maintains housekeeping in assigned area.Breaks, changeovers and screen changes.Works with production staff to ensure lines run without any issues.Executes and enforces safety policies and procedures.Audits production staff to ensure the quality of the product.Communicates with maintenance staff about equipment

Utilized service skills to build and maintain relationships with customers and coworkers. I’ve been recognized on numerous occasions for my customer service. When I’m working with a customer management knows that they will have a good experience.

Communicated effectively with customers, management, team members, and associates. I took the initiative in my department to establish strong communication ensuring more efficient production. Created useful tools such as a break tracking system, closing task sign-off sheets, and a daily/hourly task list to ensure the most effective use of everyone’s time. I have earned increased responsibilities because of my work ethic and attitude. Such responsibilities are being assigned to electric testing along with drive-through work and recently being tasked to evaluate and reorganize different areas in the warehouse based on my assessments. Created a social media campaign and strategy for our facility as well as the treasures department. I constantly reevaluate how I’m organized to achieve better results and turn around. I take tremendous pride in every task given to me, regardless of how small.

Face to face sales, promotion, pitching & marketing to members of Sam's Club and Costco. Management training and team leadership. Communicated effectively with customers, management, team members, and associates. Was able to lead others in demanding circumstances while remaining calm in stressful situations, self-motivated, and hard-working individual. Strong ability to function well in groups as well working alone. Proven leader, effective communicator, skilled in sales, networking and marketing.

As co-founder I oversaw online marketing and content generation for the production side of the company. I created and produced successful and exciting gaming online content for MTV's Gametrailers.com. I have voice and on camera experience as well as extensive game industry knowledge. I successfully created and executed a target market analysis and strategy to provide the ideal demographic. In a twelve-month time frame, I increased the web traffic rating of the company from a rank of 6 million to 12,751 (Alexa) through implementation of a successful marketing strategy. I conducted contract negotiations and partnerships with numerous gaming content providers and publishers as well.

Responsible for installing and maintaining swimming pool equipment. Tasks included repairing, cleaning, and balancing chemicals. Received experience in handling a variety manual and powered tools. Maintained an independent and consistent work schedule

I was the head of a media department where I was in charge of all aspects of client videos. I have experience with managing a team of people as well as working independently. I regularly utilized a variety of team building exercises while training and managing the department using my 5 years worth of video experience which includes knowledge of video equipment, video industry, television, computers, and lighting. As well as a background in set planning and building.I effectively communicated with clients going above and beyond their needs which ensured repeated business. I accomplished this by establishing strong video SEO improvements while stream lining social media/video campaigns that created proven growth. I know everything needed to know about television quality and aspect ratios, using and explaining camera equipment, computer training that includes both MAC and PC, and a strong skills with client relations.

Cast member of the competitive reality show 'The Tester' presented by the PlayStation Network.www.thetester.com

Established a loyal customer base. Took strong initiative in media department, increasing revenue by creating, intuitive advertising campaigns that promoted cross department collaboration.