Mickey Smith

Mickey Smith Email and Phone Number

Customer Experience Expert @ Whole Foods Market
San Francisco, CA, US
Mickey Smith's Location
San Francisco, California, United States, United States
Mickey Smith's Contact Details

Mickey Smith work email

Mickey Smith personal email

n/a

Mickey Smith phone numbers

About Mickey Smith

My passion is to Inspire Success. I do so by guiding my clients to their answers with directive questioning to empower self-discovery. Armed with empathy, a positive attitude, and humor, I love engaging teams with meaningful conversations to pinpoint challenges and strategize around solutions. In all of this, I get to learn, improve my own skills, and build fun learning environments that foster lifelong curiosity and positivity.On my journey, I have:- Developed curricula designed to inspire the learner based on their motivations- Managed events including budgets, marketing, and coordination of vendors and volunteers.- Connected with international and multi-generational audiences to succinctly throw light on unfamiliar concepts.- Collaborated with educators to implement more effective positive reinforcement and de-escalation techniques. - Trained individuals in one-on-one and groups settings, fielding a range of questions from deeply technical to high-level. A few examples are: - Recommended user interface accessibility workarounds for addressing physical challenges. - Advised on a book’s layout for final publication in conjunction with creating an audio podcast converted from cassette tape. - Proposed alternative options for data maintenance in business solutions and their relative pros and cons. - Delivered presentations on using mobile technology to more effectively advertise real estate and close sales.I believe that training and education can change the world, and I am passionate about being part of that craft.

Mickey Smith's Current Company Details
Whole Foods Market

Whole Foods Market

View
Customer Experience Expert
San Francisco, CA, US
Employees:
47746
Mickey Smith Work Experience Details
  • Whole Foods Market
    Whole Foods Market
    San Francisco, Ca, Us
  • Freelance
    Designer & Architect For Learning
    Freelance Feb 2021 - Present
    Consulted on various projects on best practices for using technology for learning and development.
  • San Francisco Aids Foundation
    Community Engagement Representative
    San Francisco Aids Foundation Dec 2018 - Mar 2021
    San Francisco, California, Us
    Facilitated workshops to support community members to fundraise to their potential. Our team supported and inspired our community to raise $19 Million.
  • University Of San Francisco
    Instructional Design Specialist
    University Of San Francisco Oct 2016 - May 2018
    San Francisco, Ca, Us
    Content quality assurancePreliminary instructional design suggestionsApply multimedia learning theories into practiceDesign easy to follow visual tutorials
  • Apple
    In-Store Guest Trainer
    Apple Feb 2016 - Sep 2016
    Cupertino, California, Us
    Manage vision and purpose of training material for engaging trainingFoster enthusiasm for development and growth with on-boarding trainingBuild connections between employees and their managers
  • Apple
    Creative
    Apple Jul 2014 - Sep 2016
    Cupertino, California, Us
    Train customers and teammates to better utilize Apple technologyBuild & maintain customer’s trust; advise for future purchases; help adopt better workflowsFacilitate engaging group training sessions for users of varying familiarity levels and learning stylesCommunicate adaptively to various learning styles, personalities, & experience levelsTeach and troubleshoot software upon being releasedAssist in technical support, sales, inventory management, and phone support as needed
  • Apple
    Family Room Specialist
    Apple Feb 2014 - Jul 2014
    Cupertino, California, Us
    Personably resolved up to 4 customers’ product issues simultaneouslyAccurately completed paperwork accounting for device replacement expensesSuccinctly explained appointment process to escalated customers urgently needing technical supportAmicably offered alternative solutions to customers when stores services were deniedFound resources for user to self-educate to resolve similar issues in the future
  • Workshop Cafe
    Customer Journey Strategist
    Workshop Cafe Sep 2013 - Mar 2014
    Helped further develop prototype café model, where customers pay hourly rates to be in the caféThrived in the fast paced startup culture; communicated and rolled-out changes as neededMaximized Productivity by streamlining workflows through more efficient facility layouts
  • Self Employed
    Education Advocate For Child With Special Needs
    Self Employed May 2012 - Oct 2013
    With behavioralist, fought to protect child’s educational rightsNegotiated more appropriate corrective actions to address behavioral issuesMastered & taught positive reinforcement techniques that proactively lead child to better behaviorImplemented lifestyle changes leading to dramatically improved behavior
  • Indiana Purdue University Fort Wayne
    Director Of Student Activities Board
    Indiana Purdue University Fort Wayne Jun 2009 - May 2010
    Simultaneously managed multiple projects, coordinating 40+ events in ten months Lead committees to envision and materialize community-building eventsCollaborated with various administrative departments to bring 10,000+ attendees to eventsEmpowered committee by creating executive officers to build subcommittees

Mickey Smith Skills

Customer Service Social Media Public Speaking Social Networking Customer Satisfaction Leadership Training Os X Event Planning Management Sales Instructional Design Time Management Mac Social Media Marketing Retail Research Technical Training German Workflow Management Operational Efficiency Troubleshooting Adobe Creative Suite Team Leadership Adobe Photoshop Design Thinking Universal Design For Learning Addie Computer Software Training Cascading Style Sheets Html Hybrid Learning Curriculum Development Project Management Storyboarding Captivate

Mickey Smith Education Details

  • Purdue University Fort Wayne
    Purdue University Fort Wayne
    German Language And Culture
  • Ball State University
    Ball State University
    German Studies
  • Muncie Central High School
    Muncie Central High School
    Core 40
  • University Of San Francisco
    University Of San Francisco
    Educational/Instructional Technology

Frequently Asked Questions about Mickey Smith

What company does Mickey Smith work for?

Mickey Smith works for Whole Foods Market

What is Mickey Smith's role at the current company?

Mickey Smith's current role is Customer Experience Expert.

What is Mickey Smith's email address?

Mickey Smith's email address is ms****@****faf.org

What is Mickey Smith's direct phone number?

Mickey Smith's direct phone number is +160668*****

What schools did Mickey Smith attend?

Mickey Smith attended Purdue University Fort Wayne, Ball State University, Muncie Central High School, University Of San Francisco.

What are some of Mickey Smith's interests?

Mickey Smith has interest in Social Services, Health Data Technology, Adaptive Communication, Human Rights, Slack Lining, Small Space Furniture Design, Corporate Development, Education, Environment, Holistic Wellness.

What skills is Mickey Smith known for?

Mickey Smith has skills like Customer Service, Social Media, Public Speaking, Social Networking, Customer Satisfaction, Leadership, Training, Os X, Event Planning, Management, Sales, Instructional Design.

Who are Mickey Smith's colleagues?

Mickey Smith's colleagues are Steven Carlson, Allen Walker, Kristin Barry, L Lisa Williams, Josh Stapp, Syd White, Connor Chisnall.

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