Directly reports to the President. • Performs risk assessments and business impact analysis. • Establishes efficiency in client controls of hazards and exposures in accordance with local, state, and federal regulations. • Provides progressive strategies in safety, security, and disaster administration. • Delivers enhancements in business continuity management program. • Creates client specific training, content, exercises, and audits protecting clients and promoting growth. • Implements technology based solutions to meet client requirements. • Provides strategic guidance in client litigation. • Mitigates non-compliance fines and penalties. • Establishes client crisis communication strategies to reduce risk to investor relations, reputation, brand, and profits. • Monitors industry specific changes in regulatory requirements and standards. • Develops and maintains statistical incident rate and severity information. • Generates and administers annual departmental budget for divisional operations. • Responsible for interdepartmental relations and alignment with corporate strategies and mission.

Directly reported to the Vice President and President. • Assessed regulatory requirements for business operation. • Provided strategic direction for the development of operation-specific safety programs. • Analyzed potential risks, conducted post accident investigation, job safety analysis, evaluated options and implemented applications to meet safety and operational objectives. • Implemented and maintained business continuity management program and disaster preparedness management. • Worked directly with in-house and outside counsel. • Facilitated contract administration, inspection and supervision. • Regulated fleet operations. • Managed claims for all lines of coverage. • Demonstrated success in training and developing specific and comprehensive programs, materials and documentation. • Met established goals and training agenda for diverse staff. • Directed internal and external communications. • Managed and develops media relations strategies along with crisis and issues management.

Provided client consultation in area’s specific to local, state, and federal OSHA health and safety regulations, measures, planning, and protocols. • Oversaw various operational aspects, reviewed business systems, analyzed current markets and developed progressive planning measures for various clients assuring compliance with all state and federal occupational specific regulations. • Identified and communicated trends to executive management and assisted in training and development. • Developed and co-authored National Business Continuity Planning curriculum. • Spearheaded Greater Los Angeles Chapter’s Health and Safety initiative resulting in improved communication with local businesses and State and Federal agencies. • Successfully refined and enlarged databases to include support services to the Health, Safety and Community Services department. • Balanced non-profit budgeting aspects assuring proper allocation of funds to support initiatives.

Responsible for all regulatory and non-regulatory operations and functional aspects for America’s leading restaurant chain. • Ensured proper analysis and training involving customer service, loss prevention, store operations, shrink reduction, profit and loss, staff development, merchandising, and vendor relations. • Oversaw marketing aspects, including safety and food handling requirements, while assuring location profitability. • Successfully exceeded monthly, quarterly and annual store objectives based on location profitability, shrink, and promotional product sales. • Substantially improved safety, productivity, and profitability by creating new policies resulting in the reduction of loss, theft, and improved internal communication.

Coordinated and managed subordinates in cooperation with senior management. • Assisted interdepartmental communication and allocated tasks and technology based resources as needed. • Gathered and linked information, resolved discrepancies and made strategic recommendations. • Ensured cross function development. • Managed daily operations in purchasing product, vendor management, receiving, warehouse, stock, picking, safety, and shipping operations. • Managed customer support programs and technical trouble shooting related to a variety of data, media, and storage products. Organized analyzed, interpreted and evaluated results and provided practical, cost effective solutions. • Facilitated contract administration, inspection and project management.

Developed a needs assessment process and created an instructional design process with appropriate delivery methods and post training evaluations. • Recommended solutions for performance issues and potential areas of training. • Conducted training needs assessments and oversaw the training function. • Managed key employee relations projects that had strategic and organizational impact. • Provided support to department supervisors in responding to personnel issues. • Taught supervisors new ways to resolve performance issues using the organization’s performance management tools. • Undertook exit interviews with disembarking employees and provided feedback to management as necessary. • Administered company service recognition program. • Coordinated efforts to ensure the full utilization of all site training facilities, processes, resources and equipment. • Managed, lead, and motivated training team members as well as developing training methods. • Continuously sought and supported new approaches, practices and processes to improve the efficiency of services offered.

Consulted brand strategy with key advertising clients. • Developed integrated venue marketing and communication plans from concept through execution. • Reviewed current products trends while performing market research. • Developed imagery and brand management solutions. • Steered market and brand assessment efforts through co-branded advertising. • Influenced internal and external audiences to adapt to progressive campaign efforts while improving product awareness. • Supervised new product launches and marketing plan development. • Managed staff, equipment, and regional business facilities. • Addressed human resource issues. • Balanced all budgeting aspects and managed resources. • Upheld vendor relations. • Exceeded campaign forecasts utilizing cutting edge brand imagery and targeted marketing solutions.