Micki Grimm Email and Phone Number

Quote and place bids for interior and exterior new and existing construction services. Close sales with new and existing customers. Organize and order materials from multiple vendors necessary to complete jobs.Schedule and organize multi-person crews including subcontractors. Develop solutions to problems as they arise to stay on schedule delivering the highest quality work possible. Manage all financials associated with Micki Grimm LLC including expenses, payroll, and taxes.Manage all marketing and branding associated with Micki Grimm LLC. Address all customer service-related situations developing long standing client relationships.

Investigate claims and obtain relevant facts to determine coverage, loss, and liability.Interact effectively with customers, insurance agents, police, attorneys, and other public personnel involved in claim process.Assist Supervisor in analyzing, planning, decision-making, and problem-solving activities to support claim settlement.Document claim file activities in an accurate and timely manner.Resolve claim issues promptly and follow-up on outstanding issues.Communicate claim status to supervisor and customers on regular basis.Contact outside agents for claim investigation if needed.Review and processes backend office tasks for claim handling and closure.Maintain personal progress records and goals independently. Collaborate with manager for progress reports and monthly, quarterly, and yearly goals.

Prospect for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.Cross sell additional Allstate products to existing client households where necessary.Generate quotes at a high volume and meet new business production goals and objectives as established.Conduct policy reviews and update policies and coverage as needed.Follow through and exceed current and prospective client expectations.Process payments and report claims

I met and exceeded assigned customer experience and reputation, sales and service, revenue and productivity targets. I created a work environment where motivated people can excel and grow. I coached personnel on “opportunities” with key sales and reputation metrics, recognizing teams on positive performance against key sales and reputation. I performed role plays with personnel on a regular basis to improve interactions with customers. I demonstrated the right customer behaviors defined by Delivering an Extraordinary Experience. I facilitated weekly personnel training/educational sessions as directed by call center management. I monitored Customer Experience DashboardResolve or escalated appropriately any billing or service issues. I delivered the right customer experience by assisting with customer support and assisting sales personnel with customer transactions. I consistently demonstrated excellent leadership and coaching skills.

I answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. I was required to work in one or multiple queues/skill sets over various customer contact channels. I was responsible for improving customer retention through programs and service provided to the customer. I utilizes mechanized systems to initiate and complete service orders and handle customer requests. I continually maintain working knowledge of all company products, services and promotions. I made recommendations according to customer's needs on features, accessories, upgrades and rate plans. I utilized operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.

Provide basic life support to the victims before and after they have been seen by physicians. Determine the right course of action after evaluating the patient’s condition.Provide medical aid such as AED, CPR, prevent spinal damage, ventilation, control severe bleeding, prevent shock, bandaging wounds, etc., to stabilize their condition. Apply and handle follow through care of treatment such as casting, bandaging, suturing, stapling, etc. Cleaning the equipment. Check and replace the used and damaged supplies.Transfer patients to the emergency units of the hospital as well as to and from imaging and different units of care. Prepare a patient care report and take notes of the medical treatment given to them.Sterilize the hospital rooms and ambulance interior, if it is used to carry a patient suffering from infectious disease.Restock all supplies in the ambulance and rooms of the hospital replace used blankets, linens and other supplies.Calm down the victims’ family members.Attend refresher program programs and continuing education as required by medical control, employers, certifying or licensing agencies.

Experience with storm water BMPs, hand sketching/graphics, native plant knowledge, planning documents, GIS and accessible design Detail oriented and organizedStrong time management skills, able to meet deadlinesStrong follow up skillsFlexible and able to adapt with pace of businessResearch savvy and a knack for staying on top of current industry trends