Mickie H. Email & Phone Number

Lead and manage overall and day-to-day delivery of implementation projects with a core productivity groupCoordinate setup, testing, and training of customers throughout the course of the implementation specializing in retail, fleet fueling, and petroleum delivery to validate software functions properly and ensures a successful implementation and maximize ROI

Effectively establish business relationships from Ownership/C-Level executives to store managers and truck driversAnalyze efficiency and effectiveness of customer operations, staffing requirements, workflow, business processes, and current software solutionsIdentify opportunities for improving operational efficiencies and return on investmentSuccessfully contracted with more than 20 c-store chains to implement SaaS based ERP solution representing monthly, subscription based, revenue in excess of $21,000Successfully prospected clients, developed Scopes of Work for projects with annual revenue ranging from $48,000 to $200,000Instrumental in launching Factor's Cloud Services for c-store and petroleum distributors growing that base from 1 client to 25Developed professional and technical relationships with clients with annual revenues ranging from small (3 to 5 locations) to large (200+ locations), and revenues ranging from $500,000 to $50,000,000

Tuttle, Ok

Successfully launched family owned convenience store/restaurant chainResponsible for vendor decisions, merchandise approval, merchandise margins and pricing, store sets, product and service marketingResponsible for managing all employee, vendor, and customer issuesBack Office financial and accounting management including profit and loss, margin management, financial reporting

Setting and exceeding team performance targets for speed, efficiency, sales, and qualityCoaching, motivating, disciplining, and retaining staffMonitoring calls to improve quality, minimize errors, track, and coach team performanceReviewing staff performance, identifying training needs, planning and facilitating training sessionsRecording, analyzing, and reporting performance metrics of the team and making improvements based on those statisticsHandling and resolving the most complex customer complaints or inquiriesCoordinating reward and incentive programs in Union environmentImproving team performance and efficiency