Mickie K. Baker Email & Phone Number

Mickie K. Baker is a Merrill Gardens Senior Living at Merrill Gardens. They possess expertise in bpo, workforce management, outsourcing, call centers, contact centers and 15 more skills. Colleagues describe them as "It was a pleasure working with Mickie during our time at Sutherland. She is a great collaborator, team member and leader. Her strong background and knowledge of BPO was invaluable in support of the case studies and other marketing materials I developed for our technology line of business. I also appreciated her depth of understanding when it came to client relationship management as we worked together on projects to create and implement new service environments for strategic accounts. I highly recommend Mickie!" and "Mickie is a world class operations leader. She understands what drives the business, the key metrics to look at, and the way to drive her team to accomplish them. I have watched her leverage her consistent and impact based focus to drastically change the trajectory of an underperforming program on several occasions. She is a clear communicator who has no problems diving into critical issues regardless of how tangled they might be. At the same time she is fully capable of identifying her teams strengths and ensuring that they are positioned properly to bring the maximum benefit from them. "

Listed skills include Bpo, Workforce Management, Outsourcing, Call Centers, and 16 others.