Mickie Stiers Email & Phone Number

South High Branch

Leads and manages staff, building resources, operations and location/division initiatives in the context of the Library’s larger vision, purpose and strategic plan. Serves as a key Library point of contact for the local community and connection with key stakeholders and partners. Serves on a system level on various taskforces including support services/public service liaison and human centered design sprints.

Karl Road Branch

-Leads multiple levels of staff in completing essential duties of library operations while modeling exceptional customer service behaviors, applying and interpreting policy and best practices, and maintaining a friendly and welcoming customer experience.-Serves as supporting authority to staff in resolving customer disputes in a fast paced environment.-Collaborates on a system level with other managers and staff on task forces and training initiatives.-Maintains current knowledge of system wide and location specific procedures, processes, policies and operations.-Establishes and maintains meaningful relationships and collaborations with community agencies and promotes library services through community outreach and public presentations for local news media.

Northern Lights Branch

-Proactively provided a high level of customer service and assisted customers through various aspects of utilizing the Library.-Provided readers’ advisory to customers using appropriate sources of information including knowledge of the collection, the publishing industry and electronic resources.-Created displays and organized merchandising materials to ensures that the location remained neat, orderly, and appealing to customers and staff.-As part of the Young Minds Strategy team, promoted behaviors and activities supporting early literacy skills and advancement of reading and family engagement with the library.-Assumed responsibility for the operation of the location in the absence of a manager, including interpreting Library policies and procedures for the public.

•Programming: Developed and presented programs and presentations for classroom visits, professional organizations and community school events that connect patrons with library resources—focusing on materials to supplement Common Core instruction with primary resources and historical fiction. Developed and led weekly programs that provided fun, educational and innovative ways for patrons to interact with the library. Created engaging stations within the library that attracted patrons and led them through the five practices of Ohio’s Every Child Ready to Read initiative. Prepared presentations on best practices for state and national conferences and for peer education and staff training. Managed multiple programming projects without direct supervision in a fast-paced environment. •Public Service: Provided the best possible customer service while offering readers’ advisory, homework resource help and technology assistance. Acted as librarian-in-charge in the absence of management. Served as department point person on projects including, renovations, vendors, friends of the library groups and other agencies from the community.•Departmental Duties: Teen and Youth Blog production; Desk reference; technology instruction; program promotion, readers’ advisory; collection development; patron technology support; circulation tasks; paging; department statistics compilation, book display design; materials evaluation and weeding, ECRR Community Outreach Program Presenter, Adult Homework Help Center Volunteer Supervisor

• Management: Supervised a department of 8 direct and 3 indirectly reporting employees, including scheduling, conflict resolution, coaching and discipline.Directed operations for the customer service wing of the national regulatory body and breed registry for harness racing in the United States and worked to ensure that state and national regulations were upheld while providing the best possible customer service to a diverse 25,000 person membership base, state racing officials and foreign breed registries. Managed projects and planned equipment upgrades to stay within budget limitations.• Customer Service: Responded to all customer complaints/situations that required a supervisory solution. Collected, analyzed and interpreted statistical and survey data to determine department production and service quality. • External Trade Communication: Prepared presentations for annual directors’ meeting, served on internal strategic planning committees and contributed to the development of customer service products and services. Served on outreach committee for trade shows, horse sales and national initiatives.

Mlis, Library Science

Library management, youth service, teen service, archive management and public librarianship.

Ba, Early American History

Activities and Societies: Phi Alpha Theta (History Honor Society), 2002 Winner of the Stanley J. Kahrl award for outstanding undergraduate.