o Provide organizational support to Executive, helping to ensure action items, deadlines, and deliverables are completed. Work closely and effectively with the Executive to keep her well informed of upcoming commitments and responsibilities, following up appropriatelyo Perform daily, heavy data entry into client tracking systems. Also manage digital and physical filing systemso Transcribe audio from phone calls and virtual meetingso Work directly with clients, candidates, and Recruiters via phone, email, and Zoom o Prepare detailed spreadsheets and reports via Microsoft Word, Excel, and Google Docso Oversee a busy calendar, process internal documents, and manage special projectso Compose persuasive pitch documents and advance qualified candidates to clientso Revise and post job descriptions on Linkedin, ZipRecruiter, Indeed, and Applicant Tracking System

o Posted job openings and interviewed applicantso Guided new hires through orientation and introductory processeso Maintained in-house production statistics o Distributed and ensured the efficient flow of in-house communications and memorandums o Greeted clients in person and by phone, always with patience and a warm demeanoro Managed client calendars for all accountantso Sorted/distributed incoming mail o Weighed/submitted outgoing mail to post officeo Maintained office facilities and client amenities (i.e. water, coffee, other refreshments)o Coordinated with tech specialist and assisted in attending to technical malfunctionso Maintained data entry for employee data system and client contact data systemo Coordinated with all departments for various floater tasks

o Sorted and organized incoming mail o Used high-volume document-folding machines for outgoing mailo Formatted and printed documents for outgoing mailo Approved and released electronically queued documents for paper printingo Stuffed envelopes and preparing all mail for presort pickupo Contacted postal service and equipment repair services for various issues and malfunctionso Processed postage using postal equipmento Answered and assembled claims requestso Outbound calls for information verificationo Tracked inventory o Handled and processed incoming insurance payments o Frequent data entry into multiple systems for client informationo Hunted down hard to find client contact information o Processed changes in customer contact information, such as addresses, phone numberso Reviewed policy applications and other documents for accuracy and completion

o Constructed computer code using CSS and HTML o Created computer graphicso Performed receptionist duties such as contacting clients and managing requestso Attended client appointments with Owner for discussing new projectso Trained and assisted new incoming employeeso Bug tested websites and reported detailed reports of bugs to developerso Data entry into Excel spreadsheets and emails

o Greeted and checked in clients and walk-inso Created and sent out promotional mass emails on “Constant Contact”o Resolved customer general questions and concernso Booked and secured appointments using “Clientrack”o Answered inquiries on multi-phone line environmento Managed check-out procedure and processed transactionso Performed detailed data entryo Organized and filed client recordso Scheduled services and coordinating with estheticians and masseuseso Cleaned and sanitized service roomso Stocked and refilled service rooms with towels, massage/facial supplieso Managed and tracked product inventory