Over 20 years of experience in the IT field including Helpdesk, Project teams, Internal Auditing, SAP BI, SAP Accounts Payable, and SAP Transport Management.At ConAgra Foods I began at the Help Desk assisting with troubleshooting issues and working to resolve reported questions and problems. I quickly worked my way up to a team lead and ultimately to the Operations Project team. Eventually I worked on a couple of specialty teams for SAP in the SAP BI/BW and SAP Accounts Payable areas. Ultimately my expertise of documenting and analyzing brought me to the Production Control/IT Governance team. My team ensures that IT teams are following defined processes to ensure Audit compliancy through Cyber-Ark privileged access, various certifications and verifications and the segregations of duties by performing code migrations to Production for SAP, PeopleSoft, and B2Bi.Throughout my entire work career I have accelerated in customer services. I am a people person. I am able to gather information, learn processes and procedures and then document and train end users to execute them. Being the go to person when individuals have questions is something I enjoy. Educating and sharing knowledge with others is rewarding. I’m looking forward to the next leg of my career journey and cannot wait to see where it takes me.
Listed skills include Business Process, Sap, Process Improvement, Change Management, and 21 others.