Director Channel Operations
Current
Silver Peak
Feb 2018 - Present
AeroLeads people directory · profile
Mick Jones Email & Phone Number
Director Channel Operations at Silver Peak
at
Silver Peak
1 work email found
@silver-peak.com
3 phones found area 408 and 855
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Silver Peak
Role
Director Channel Operations at Silver Peak
Location
Boulder Creek, California, United States
Who is Mick Jones? Overview
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Quick answer
Mick Jones is listed as Director Channel Operations at Silver Peak at Silver Peak, based in Boulder Creek, California, United States. AeroLeads shows a work email signal at silver-peak.com, phone signal with area code 408, 855, and a matched LinkedIn profile for Mick Jones.
Mick Jones previously worked as Director Channel Operations at Silver Peak and Director, Global Channel Operations & Programs at Aerohive. Mick Jones holds Economics And Applied Mathematics from Slough Institute Of Technology And Business Studies, Uk..
Company email context
Email format at Silver Peak
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{first_initial}{last}@silver-peak.com
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Profile bio
About Mick Jones
Channels Programs and Business Process Change ManagementInternational / Business & New Market Development / IPOs / Strategic Partnerships / Sales Service & Support P&L / Business Startups / Operations / Market Analysis & Research / Outsourcing / Distribution / B2B & B2CDeveloped various Channel Programs for both Sales and Services at HDS & NetApp. In both cases the first step was to correct and in some cases create accurate reporting in order to set solid strategies.-Install Base program supporting sales, support and renewals. Built a program to plug gaps in Corporate systems correcting the data flow into the Services CRM, this in turn help our Service Departments and our Partners be more effective in Sales, Service renewals and Service delivery to the end user. The program consisted of a system I designed, feeding both automated and manual daily transactions. We processed an average of 980 transactions daily, with peaks up to three times that. Built team of internal specialist and outsourced Administrators to achieve goal below budget and on time.Built lucrative channel relationships for industry leader Hitachi Data Systems and ran profitable operations for division of AT&T. Analyzed market trends/conditions to maximize program impact. Developed innovative service programs from initial concept, built cohesive teams, and created processes/infrastructure to support growth. Industry experience includes telecommunications, mainframe channel extenders, PCs, storage systems, software, retailers, franchisers and leisure/recreation.• Transitioned Hitachi EMEA from single tier to distribution model, growing indirect channel business 26%. • Turned around HDS Belgium/Luxembourg territory, recording first operating profit five consecutive quarters. • Captured $4M Federal Express repair contract for Techforce, enabling startup to generate positive cash flow.• Outdistanced competitors, AT&T Paradyne and NEC, to win $3.5M Packard Bell contract for Techforce.Specialties: Special Skills: Optimizing channel and sales profitability…Creating/delivering effective presentations at major conferences… Recruiting new distributors… Communicating effectively at all levels of an organization…Building strategic alliances and growing global sales in competitive technology markets… Solving challenging problems… Energetic, innovative and versatile.
Listed skills include Channel Partners, Program Management, Start Ups, Sales Operations, and 46 others.
Current workplace
Mick Jones's current company
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Silver Peak
11 roles
Mick Jones work experience
A career timeline built from the work history available for this profile.
Director, Global Channel Operations & Programs
Aerohive
Apr 2015 - Feb 2018
Director, Channel Operations
Joining a visionary team, building Partner Programs. Just completed the launch of an acclaimed innovative partner program. Great to be working for an ethical company where values are a part of everyday work, not just words on a card!
Apr 2013 - Mar 2015
Channel Marketing Operations Consultant
Implementing new Channel Tools and Processes to enhance Partner Profitability.
Jan 2013 - Mar 2013
Channel & Services Operations
Netapp
- Sr. Manager - Channel Operations 2009-2011 Built team of 7 internal SMEs and 30 outsourced agents to correct data flowing into Backend CRM. Bad data was inhibiting our Channel Partners in their Sales and Services.
- Recruited and trained Internal team, and selected Outsourced Vendor for the project
- Laid out the process and designed an IT system to drive it, which we developed ourselves. This included quality audits and performance tracking
- Ran Pilot and went live on-time.
- Extended capacity to cope with average inflow of 980 transactions daily with peaks three times that
- Processed over 500,000 transactions to required quality and performance. Channel Marketing Operations Manager 2007-2009 Developed accurate reporting and introduced Services programs for Indirect Channels
Feb 2007 - Oct 2011
Director Consultancy Services
Stanley Barber
Oct 2005 - Feb 2007
Channels Director ,Emea
Initially recruited as a Consultant for various channel startup projects. Rapidly promoted to Interim GM of Belgium and Luxemburg subsidiary, turning a loss situation into a profitable endeavor. Promoted to Channel Director, EMEA in 2004, with responsibility for developing indirect channels throughout region comprised of 13 countries with combined.
Sep 2003 - Jul 2005
Vp Operations
- In-house repairs on 1500 electronic devices per day. Built team that fielded 20,000 calls per month. Outsourced technical personnel on client’s premises. Guaranteed 99% same day repair/rebuild.
- Assesses problems and dispatched parts/engineer for Tech. Call Center.
- Developed contract labor operations to support client needs/facilities, performing repair work on client site.
- Monitored sales plans, revenue projections and general profitability levels.
- Added a warranty field-service support project for Packard Bell.
- Built network of outsourced Service Providers to implement extended support services.
Dec 1990 - Jul 1996
European Support Center Director/Consultant
Syncordia (Bt Plc)
European Support Center Director, Syncordia, 1991. Accepted six-month project in Paris, France to develop all aspects of support center management and control for global telecommunications company, a division of British Telecomm. Provided top-level support to major corporate-sector clients and accounts. Promoted the development of innovative 24x7 client.
Mar 1991 - Aug 1991
Emea Sales/ Operations Director
EMEA Operations Director, AT&T Paradyne, 1989-1990. Promoted numerous times from operations/support management positions to EMEA Services Director in 1987, with responsibility for leading service sales operation across EMEA markets. Finally, promoted to manage all aspects of sales/business operations, designing/implementing World Class support operation..
May 1984 - Oct 1990
Sales Support Manager
Cmc / Microdata
Sales Support and Product management
Nov 1975 - May 1984
1 education record
Mick Jones education
-
Slough Institute Of Technology And Business Studies, Uk.
FAQ
Frequently asked questions about Mick Jones
Quick answers generated from the profile data available on this page.
What company does Mick Jones work for?
Mick Jones works for Silver Peak.
What is Mick Jones's role at Silver Peak?
Mick Jones is listed as Director Channel Operations at Silver Peak at Silver Peak.
What is Mick Jones's email address?
AeroLeads has found 1 work email signal at @silver-peak.com for Mick Jones at Silver Peak.
What is Mick Jones's phone number?
AeroLeads has found 3 phone signal(s) with area code 408, 855 for Mick Jones at Silver Peak.
Where is Mick Jones based?
Mick Jones is based in Boulder Creek, California, United States while working with Silver Peak.
What companies has Mick Jones worked for?
Mick Jones has worked for Silver Peak, Aerohive, Riverbed Technology, Blue Coat Systems, and Netapp.
How can I contact Mick Jones?
You can use AeroLeads to view verified contact signals for Mick Jones at Silver Peak, including work email, phone, and LinkedIn data when available.
What schools did Mick Jones attend?
Mick Jones holds Economics And Applied Mathematics from Slough Institute Of Technology And Business Studies, Uk..
What skills is Mick Jones known for?
Mick Jones is listed with skills including Channel Partners, Program Management, Start Ups, Sales Operations, Professional Services, Outsourcing, Channel, and Cross Functional Team Leadership.
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