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Channels Programs and Business Process Change ManagementInternational / Business & New Market Development / IPOs / Strategic Partnerships / Sales Service & Support P&L / Business Startups / Operations / Market Analysis & Research / Outsourcing / Distribution / B2B & B2CDeveloped various Channel Programs for both Sales and Services at HDS & NetApp. In both cases the first step was to correct and in some cases create accurate reporting in order to set solid strategies.-Install Base program supporting sales, support and renewals. Built a program to plug gaps in Corporate systems correcting the data flow into the Services CRM, this in turn help our Service Departments and our Partners be more effective in Sales, Service renewals and Service delivery to the end user. The program consisted of a system I designed, feeding both automated and manual daily transactions. We processed an average of 980 transactions daily, with peaks up to three times that. Built team of internal specialist and outsourced Administrators to achieve goal below budget and on time.Built lucrative channel relationships for industry leader Hitachi Data Systems and ran profitable operations for division of AT&T. Analyzed market trends/conditions to maximize program impact. Developed innovative service programs from initial concept, built cohesive teams, and created processes/infrastructure to support growth. Industry experience includes telecommunications, mainframe channel extenders, PCs, storage systems, software, retailers, franchisers and leisure/recreation.• Transitioned Hitachi EMEA from single tier to distribution model, growing indirect channel business 26%. • Turned around HDS Belgium/Luxembourg territory, recording first operating profit five consecutive quarters. • Captured $4M Federal Express repair contract for Techforce, enabling startup to generate positive cash flow.• Outdistanced competitors, AT&T Paradyne and NEC, to win $3.5M Packard Bell contract for Techforce.Specialties: Special Skills: Optimizing channel and sales profitability…Creating/delivering effective presentations at major conferences… Recruiting new distributors… Communicating effectively at all levels of an organization…Building strategic alliances and growing global sales in competitive technology markets… Solving challenging problems… Energetic, innovative and versatile.
Silver Peak
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Director Channel OperationsSilver Peak Feb 2018 - Present
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Director, Global Channel Operations & ProgramsAerohive Apr 2015 - Feb 2018
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Director, Channel OperationsRiverbed Technology Apr 2013 - Mar 2015San Francisco, California, UsJoining a visionary team, building Partner Programs. Just completed the launch of an acclaimed innovative partner program. Great to be working for an ethical company where values are a part of everyday work, not just words on a card! -
Channel Marketing Operations ConsultantBlue Coat Systems Jan 2013 - Mar 2013Sunnyvale, Ca, UsImplementing new Channel Tools and Processes to enhance Partner Profitability. -
Channel & Services OperationsNetapp Feb 2007 - Oct 2011Sr. Manager - Channel Operations 2009-2011 Built team of 7 internal SMEs and 30 outsourced agents to correct data flowing into Backend CRM. Bad data was inhibiting our Channel Partners in their Sales and Services programs.• Recruited and trained Internal team, and selected Outsourced Vendor for the project• Laid out the process and designed an IT system to drive it, which we developed ourselves. This included quality audits and performance tracking• Ran Pilot and went live on-time.• Extended capacity to cope with average inflow of 980 transactions daily with peaks three times that• Processed over 500,000 transactions to required quality and performance. Channel Marketing Operations Manager 2007-2009 Developed accurate reporting and introduced Services programs for Indirect Channels
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Director Consultancy ServicesStanley Barber Oct 2005 - Feb 2007
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Channels Director ,EmeaHitachi Data Systems Sep 2003 - Jul 2005Santa Clara, California, UsInitially recruited as a Consultant for various channel startup projects. Rapidly promoted to Interim GM of Belgium and Luxemburg subsidiary, turning a loss situation into a profitable endeavor. Promoted to Channel Director, EMEA in 2004, with responsibility for developing indirect channels throughout region comprised of 13 countries with combined direct/indirect operations and two channel-only regions ((Middle East Mediterranean Africa, and Central Eastern Europe). Grew revenue from network partners 22.5% in FY04 while leveraging regional global partners. Managed transition from single tier to distribution model while adding eight new Distributors. Introduced new products from high-end to low-end models/solutions, exceeding company targets for each product through channels. Established quarterly channel sales meetings that included product updates, training, functional group updates and forecasting, and devised/introduced sales incentives programs. -
Vp OperationsTechforce Dec 1990 - Jul 1996San Jose, Ca, UsIn-house repairs on 1500 electronic devices per day. Built team that fielded 20,000 calls per month. Outsourced technical personnel on client’s premises. Guaranteed 99% same day repair/rebuild.• Assesses problems and dispatched parts/engineer for Tech. Call Center.• Developed contract labor operations to support client needs/facilities, performing repair work on client site.• Monitored sales plans, revenue projections and general profitability levels.• Added a warranty field-service support project for Packard Bell.• Built network of outsourced Service Providers to implement extended support services.• Successfully grew on-site workforce capability to over 220+ employees.• Saved client 40% on spares inventory by re-organizing logistics process.• Orchestrated acquisition of subsidiary division of AT&T (Paradyne), “organically” growing company from $1.7M in 1991 to $7.9M in 1993 and to $41M in 1995 after acquisition. • Led company to successful IPO in December of 1995. -
European Support Center Director/ConsultantSyncordia (Bt Plc) Mar 1991 - Aug 1991European Support Center Director, Syncordia, 1991. Accepted six-month project in Paris, France to develop all aspects of support center management and control for global telecommunications company, a division of British Telecomm. Provided top-level support to major corporate-sector clients and accounts. Promoted the development of innovative 24x7 client support facilities. Negotiated permits by working closely with local government agencies. Successfully managed changing project timescales and demanding project objectives.
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Emea Sales/ Operations DirectorAt&T Paradyne May 1984 - Oct 1990Dallas, Tx, UsEMEA Operations Director, AT&T Paradyne, 1989-1990. Promoted numerous times from operations/support management positions to EMEA Services Director in 1987, with responsibility for leading service sales operation across EMEA markets. Finally, promoted to manage all aspects of sales/business operations, designing/implementing World Class support operation. Transformed $500K loss into actual profit of over $500K. Successfully promoted network of 5+ staff into sales support function. Established new pricing structures and extended services to boost sales. Implemented IT-based call dispatch and spares inventory support systems. Oversaw import/export controls, finance and HR development functions. Developed sales both direct in UK and through channel partners within EMEA region. -
Sales Support ManagerCmc / Microdata Nov 1975 - May 1984Sales Support and Product management
Mick Jones Skills
Mick Jones Education Details
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Slough Institute Of Technology And Business Studies, Uk.Economics And Applied Mathematics
Frequently Asked Questions about Mick Jones
What company does Mick Jones work for?
Mick Jones works for Silver Peak
What is Mick Jones's role at the current company?
Mick Jones's current role is Director Channel Operations at Silver Peak.
What is Mick Jones's email address?
Mick Jones's email address is mi****@****ail.com
What is Mick Jones's direct phone number?
Mick Jones's direct phone number is +140854*****
What schools did Mick Jones attend?
Mick Jones attended Slough Institute Of Technology And Business Studies, Uk..
What skills is Mick Jones known for?
Mick Jones has skills like Channel Partners, Program Management, Start Ups, Sales Operations, Professional Services, Outsourcing, Channel, Cross Functional Team Leadership, Vendor Management, Team Building, Sales Enablement, Change Management.
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