Mick Cox Email & Phone Number

Derby, United Kingdom

Netcompany is one of the fastest-growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organisations in the world. Our vision is to be the leading digital challenger in Europe, pioneering the next generation of IT consulting, with a strong focus on providing customers true value and delivery certainty. We are experts… Show more Netcompany is one of the fastest-growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organisations in the world. Our vision is to be the leading digital challenger in Europe, pioneering the next generation of IT consulting, with a strong focus on providing customers true value and delivery certainty. We are experts in the management of complex change and build robust and scalable IT solutions utilising agile delivery methods, thereby improving our client’s speed to market and allowing them to rapidly adapt to evolving business requirements. We have deep expertise across a wide range of sectors and our services range from application development and cloud migration through to programme delivery and service operations. Our team consists of true thought leaders who drive business transformation through innovative use of technologies such as predictive data analytics and cognitive computing. With more than 1,700 highly skilled and motivated technologists globally, we are involved in the delivery of some of the most secure, complex and nationally important technology programmes in both the public and private sector. Show less

London, United Kingdom

Hunter Macdonald is one of the UK’s most respected full service IT Delivery and Services organisations. We specialise in delivering comprehensive technical solutions which range from fixed price application and infrastructure delivery services through to talent sourcing and cost reduction programmes. We are immensely proud to count some of the world’s most successful and innovative companies as clients and every member of our team works passionately to ensure our commitments to these… Show more Hunter Macdonald is one of the UK’s most respected full service IT Delivery and Services organisations. We specialise in delivering comprehensive technical solutions which range from fixed price application and infrastructure delivery services through to talent sourcing and cost reduction programmes. We are immensely proud to count some of the world’s most successful and innovative companies as clients and every member of our team works passionately to ensure our commitments to these clients are delivered on time, every time. We believe that solid and long term relationships can only be built on trust and as such we are always happy to share risk with our clients, this ensures we are fully committed to ensuring objectives are successfully achieved and that our clients continue to prosper. Our areas of expertise include:• Mergers, Acquisitions and Separations • Outcome Based Infrastructure delivery• Outcome Based Application delivery• System Integration• Security Services• Project & Technology Reviews• Cost Reduction Initiatives• Driving Supplier Excellence• Service Delivery• End User Services• Talent Sourcing• Staff AugmentationTo find out more please visit our website at www.HunterMacdonald.Com To keep up with updates please follow our company page at www.linkedin.com/company/1382635 or on twitter by following @HunterMac2020 Show less

Uk Wide

Working as part of a till PC upgrade project for one of the country’s biggest supermarkets.Upgrading PC’s to meet specific hardware requirements, building and then testing to ensure all scanners, scales and chip and pin etc all works OK to minimise any downtime.

Telford, United Kingdom

Providing Remote support to users on the HMRC estate across the UK following upgrades from Windows XP to Windows 7Resolving various complex application and operating system issues.Resolving calls which have been logged into the Remedy systemUsing a variety of tools such as Quest Active Roles and SCCM.

Worcestershire

Providing remote and onsite support to a variety of small businesses in the Worcestershire area.Providing support to businesses running different versions of Small Business Server and Microsoft essentials.Supporting a range of Microsoft Exchange servers and exchange clients including Office 365 support.Providing desktop support for a range of operating systems from Windows XP to Windows 8.1.Setting up and monitoring data and Exchange backups for onsite and remote backups using… Show more Providing remote and onsite support to a variety of small businesses in the Worcestershire area.Providing support to businesses running different versions of Small Business Server and Microsoft essentials.Supporting a range of Microsoft Exchange servers and exchange clients including Office 365 support.Providing desktop support for a range of operating systems from Windows XP to Windows 8.1.Setting up and monitoring data and Exchange backups for onsite and remote backups using Vembu Stor Grid software and Windows backup software.Administering the company’s SharePoint siteAssisting user with VPN set up and various applications. Show less

Uk Wide

Working as part of a large migration team providing on site support to users around the UK following in-situ upgrades to Windows 7.Floor walking and speaking to each user individually and resolve any issues following migration.Resolve issues with Outlook (pst files etc), Printers, missing files, mapped drives, Application issues, and missing applications.Site audits to ensure accuracy of information

Derby, United Kingdom

Working as part of a migration team rolling out Windows 7 on a large customer site in Derby and other sites around the UK.Providing 1st and 2nd line support on a busy helpdesk and carrying out floor walking duties where required.Answering helpdesk calls and logging them into the Remedy system and following them through to resolution.Resolving Windows 7 issues, Standard and bespoke application issues, Exchange/MS Outook issues.Installing software packages via SCCM, migrating data… Show more Working as part of a migration team rolling out Windows 7 on a large customer site in Derby and other sites around the UK.Providing 1st and 2nd line support on a busy helpdesk and carrying out floor walking duties where required.Answering helpdesk calls and logging them into the Remedy system and following them through to resolution.Resolving Windows 7 issues, Standard and bespoke application issues, Exchange/MS Outook issues.Installing software packages via SCCM, migrating data via USMT and re-imaging where required.Providing remote support to overseas users.MS Lync implementation and migration Show less

East Midlands

Working as the sole IT Support Engineer on one of CapGemini's customer sites.Providing support on mainly laptops with a mixture of Windows XP and Windows 7.Re-imaging/replacing laptops, installing various software packages including Lotus Notes 8.5.Providing general day to day support on calls logged through the helpdesk via Remedy.Maintain asset management database.

Uk Wide

Working as part of a team rolling out Windows 7 to a large client in various locations across the UK.This work is a mixture of upgrading laptops and desktop PC's and rolling out new PC's.Running pre-checks prior to upgrading/replacing machines i.e. data backups, email configurations etc. and running post checks.Also involves floor walking to ensure any issues are resolved afterwards.

Working as part of a 5 man team responding to incidents logged by customers via the SPOC for 1200+ on site PC's and supporting 4 remote sites.Issues include software problems, e-mail problems, printer issues and repair or replace hardware components.Re-installation of secure, standardised workstation build across multiple hardware platforms.Network auditing in preparation for DII implementation across the entire site.Administration of site specific software such as Reflex… Show more Working as part of a 5 man team responding to incidents logged by customers via the SPOC for 1200+ on site PC's and supporting 4 remote sites.Issues include software problems, e-mail problems, printer issues and repair or replace hardware components.Re-installation of secure, standardised workstation build across multiple hardware platforms.Network auditing in preparation for DII implementation across the entire site.Administration of site specific software such as Reflex Disknet, McAfee Virus scan and EPO, MS Exchange. Show less

Working in the Global Field Services department for EDS I was based in Birmingham in a client facing role covering various accounts around the Midlands area, providing onsite and remote support to EDS customers. Previously I was based in a Chief Information Office in Telford as the single point of contact (SPOC) supporting up to 700 internal EDS users.My role included supporting desktops and laptops running on various Windows platforms and various MS Office versions. Migrating users… Show more Working in the Global Field Services department for EDS I was based in Birmingham in a client facing role covering various accounts around the Midlands area, providing onsite and remote support to EDS customers. Previously I was based in a Chief Information Office in Telford as the single point of contact (SPOC) supporting up to 700 internal EDS users.My role included supporting desktops and laptops running on various Windows platforms and various MS Office versions. Migrating users data as their systems were upgraded.As SPOC I was responsible for the onsite Windows 2003 servers including a backup server for which I was responsible for backing up and restoring all the data.Other responsibilities included supporting the LAN/WAN environments including some work on Cisco switches and routers, virus detection, elimination and prevention.Involved in various projects and rollouts, re-imaging and rolling out desktops using various technologies and in varying environments. Show less

Responsible for all aspects of IT within the Redditch office. Looking after 25 on site users and 15 FSE's and Sales.Responsibilities included Network Security, maintaining 6 NT 4 servers including a File and Print server, MS Exchange server, proxy server and firewall.Ensured all virus scanning software was kept up to date and ensured backups were done on a regular basis using Arcserve backup software.Provided support on Windows 95/98, NT 4 and W2K clients, MS Office, Sage… Show more Responsible for all aspects of IT within the Redditch office. Looking after 25 on site users and 15 FSE's and Sales.Responsibilities included Network Security, maintaining 6 NT 4 servers including a File and Print server, MS Exchange server, proxy server and firewall.Ensured all virus scanning software was kept up to date and ensured backups were done on a regular basis using Arcserve backup software.Provided support on Windows 95/98, NT 4 and W2K clients, MS Office, Sage, Saleslogix, Commence, Outlook, Reflections and ArtiosCad.Gained experience on Telephone and Voicemail systems. Show less

Responsible for a team of up to 100 associates on the Rover 400 production assembly line.Ensuring a smooth flow of production on a day-to-day basis and meeting all targets on Quality, Costs, Volume and People issues.Maintained network printers and computer network.

Education record

Education record