• I am a passionate and results-oriented Channel Sales Manager at Origina, the world's leading independent provider of software support and maintenance for IBM, HCL & VMware. I work with a network of resellers, and consultants to generate new business opportunities, increase customer retention, and maximize revenue.• I manage a pipeline of opportunities to help the channel partners to get the best from Origina to unlock addition revenue and client retention opportunities through our services. I do this using a combination of expertise and customer relationship management (CRM).• I provide ongoing support and training to our channel partners, ensuring they have the skills and tools to deliver high-quality service and solutions to our end-users. • My mission is to drive channel growth and customer success by building long-term and mutually beneficial relationships with our partners and clients. • I am always looking for new ways to add value, innovate, and collaborate in the IT services industry.• I have a diploma in cybersecurity from Dublin Business School, which enables me to understand the needs and challenges of our clients and partners in this rapidly evolving field.

Opentext acquired Webroot.

In October 2016 I also took on the responsibility of the product manager role. In this role I managed Commtechs Dell volume business. I worked with senior management, finance, marketing and the sales team to ensure Commtech stock and sell a wide spectrum of Dell systems and peripherals.• Pushing sales team on relevant product set.• Competitive analysis.• Drive and monitor vendor incentives.• Building relationships with key vendor contacts• Management of weekly price list to over 500 customers. • Stock management including purchasing, stock forecasting.• Advising senior management on new product selection. • Working closely with marketing on weekly promotions/mailers.• Organizing product training for new starts and working with the Dell marketing/education teams to ensure continuous product training for sales team.

Managing key Dell EMC enterprise accounts across ROI and NI.• Managing the day to day administration of reseller accounts. • Liaising with Dell EMC and partner account managers to manage opportunities through the complete sales cycle.• Collaborate with Dell EMC, Commtech and partner pre sales to ensure the solution being quoted is correct.• Ensure accurate and timely forecasting on a weekly basis to both Commtech and Dell EMC.

• Responsible for specific territory and driving Net New business for Vodafone’s One Net Cloud Solution• Manage complete Sales lifecycle from Identify stage right through to Closed Won• Up-selling and leveraging business from Net New Customers• From a consultative approach, Present to C level decision makers to demonstrate the value of our Cloud Solution

Embedded in a global telecommunications company. I was aligned to their cloud solutions sales team.• Responsible for specific territory and driving Net New business for Vodafone’s One Net Cloud Solution• Manage complete Sales lifecycle from Identify stage right through to Closed Won• Up-selling and leveraging business from Net New Customers• From a consultative approach, Present to C level decision makers to demonstrate the value of our Cloud Solution

Embedded in O2’s head office. I was aligned to their ICT overlay sales team.• Working alongside O2s inside sales teams & account management teams to identify & close SaaS & Google Adword opportunities they identify. • Using my product expertise & knowledge to help train O2 staff on the suite of SaaS products O2 offer. • Generating my own sales by making outbound calls to existing O2 SME customers. Managing these opportunities through the complete sales cycle.• Collaborated with clients & our presales team to develop implementation plans.

I managed a base of Premier Business Customers both fixed line and mobile with a combined annual revenue of €1.5m.• Managing the day to day administration of accounts, ensuring Customers are getting the best and most cost effective service possible.• I also had a base of defected customers and collaborated with field sales to bring business back to Eircom.• Managing queries & faults.• Collaborating with field sales to sell other Eircom products such as CPE & direct access.

Making outbound calls to the Sole trader & SME sectors selling O2 products directly over the phone.• Making outbound calls to the Sole trader & SME sectors selling O2 products directly over the phone.• Identifying potential sales opportunities for O2s new ICT products. • Consulting with customers to identify ways O2 can help their business grow or run more efficiently.• Assisting with the day to day running of the telesales team when the manager is off. Such as dealing with & resolving customer issues, compiling & sending reports to senior management, distributing sales leads to the team & ensuring KPI’s are met.

Assisting the store manager with the day to day running of a busy retail store.• Coaching staff & helping to develop them to their full potential. Performing Monthly development meetings with staff.• Assisting the manager with the day to day running of the store. Delegating tasks to staff.• Helping to ensure new starts are trained to an acceptable standard.• Monitoring store targets to ensure they are achieved.

Based in a busy city centre store, promoting the O2 brand by offering an excellent customer experience.• Selling O2 products & advising customers.• Problem solving customer handset complaints.• Handling large amounts of cash, preparing lodgements etc.• Key holder, opening & closing the shop.• In charge of the “Own your own town” initiative for the store.• Taking responsibility for the running of the store to ensure business continuity if the manager was on leave.