Mick Jones

Mick Jones Email and Phone Number

Lead Recruiter and Office Manager @ Capita Customer Management
Mexborough, GB
Mick Jones's Location
Kilnhurst, England, United Kingdom, United Kingdom
Mick Jones's Contact Details

Mick Jones work email

Mick Jones personal email

n/a
About Mick Jones

My most recent experience has been within resourcing and interviewing, recruitment and the development / implementation of training courses and interviews in line with specific job roles. However, I also have proven multi faceted experience within sales management and customer services delivery, with a commitment to the provision of an exceptional customer service at all times whilst adhering to all set deadlines, targets and business objectives.Qualified in Sales & Customer Service Coaching Levels 1 to 4, I am also a Level 1 Verified Assessor with the British Psychological Society. Throughout my experience to date, I have developed proficiency within the selection and recruitment of personnel, ensuring the most appropriate are placed into corresponding, interviewingroles. I also have an in-depth knowledge of Employment Law and a dedication to consistently delivering against expectations in line with company standards, guidelines and procedures.My experience to date also encompasses the leadership and motivation of a multi disciplinary team, empowering individuals to achieve their own potential and to make a significant contribution to the full delivery of common goals. Through the utilisation of superior communicative abilities, I am able to develop, build and maintain positive relationships at all levels, successfully fostering partnerships which are mutually beneficial.I am now looking to secure a challenging and rewarding new role, where I can apply the skills, knowledge and expertise I have gained to date. I would be keen to see what opportunities you have for me and vice versa; please email me on mikjones1979@gmail.com with your contact details and I’ll get back to you.

Mick Jones's Current Company Details
Capita Customer Management

Capita Customer Management

View
Lead Recruiter and Office Manager
Mexborough, GB
Website:
capita.com
Employees:
25676
Mick Jones Work Experience Details
  • Capita Customer Management
    Lead Recruiter And Office Manager
    Capita Customer Management
    Mexborough, Gb
  • Capita Customer Management
    Lead Recruiter
    Capita Customer Management Feb 2023 - Present
    Doncaster, England, United Kingdom
    Office Manager Attending & leading attraction eventsCustomer & Client engagement Assessing,interpreting and reporting dataWorking with Education providers Interviewing & assessing candidate F2F/virtualConducting virtual events on different platforms to a wide audience Bespoke recruitment Motivating staff and performance Working towards KPIManaging relationships with a variety of internal & external stakeholders Use social media platforms to engage with candidatesLead & supervise staff members
  • Capita Specialist Recruitment
    Recruiter
    Capita Specialist Recruitment Nov 2017 - Present
    Doncaster, South Yorkshire, United Kingdom
    RRP Recruiter Working in Partnership with the Military of Defence to source the best talent for the Armed Forces
  • Capita
    Senior Resourcing Interviewer/ Assessor
    Capita Aug 2010 - Nov 2017
    Brookfield Park , Manvers , Rotherham
    • Personally responsible for the creation and development of specific interviews for various roles and carrying out the same in line with company and client specific standards, consistently delivering against expectations• Advertising of current roles, managing attraction campaigns carrying out MI analysis of varying attraction strategies• Carrying out competitor analysis to compare against our marketing and advertising campaigns• Conducting candidate risk assessments, utilising both internal / external sources to advertise specific job roles, and undertaking the creation and implementation of new starter training programs • Updating candidates on interview outcome and providing thorough constructive feedback in a timely manner, making recommendations on possible improvements to be made to the Resourcing Site Manager• Consistently working in line with all compliance processes and company requirements, facilitating decision making, making sure all systems and databases are kept up-to-date to produce accurate MI reporting• Playing a proactive role within a variety of recruitment events, such as open evenings and career fairs• Conducting 1-2-1 role specific Interviews and or group assessment centres
  • Reed In Partnership
    Employment Advisor
    Reed In Partnership Jan 2009 - Aug 2010
    Doncaster, United Kingdom
    Collaborating with employers when ascertaining work opportunities and developing / implementing induction and training programmesSourcing ed contacts, such as Job Centre Plus, Council and other development departments, encompassing schools, careers / connection services and recruitment agenciesUndertaking the assessment of client skills and capabilities through CVs, applications and interviews when matching the same to open positionsEnsuring all inductions and training programmes are carried out in line with SLAs, monitoring client progress and providing coaching and mentoring on an ongoing basis
  • Santander Uk Corporate & Commercial
    Collections & Recovery Agent
    Santander Uk Corporate & Commercial Aug 2007 - Jan 2009
    Sheffield, United Kingdom
    Facilitating optimum payment collection by acting as main point of contact for customers with mortgage arrears, investigating individual circumstances and advising on most appropriate actionEnsuring high quality standards of service on calls at all times and successfully achieving targets around money collections, promises delivered and completion times on a daily, monthly and quarterly basisUsing processes including conversions, re-financing and forbearance when agreeing / setting up management financial arrangements and plans such as extending terms of payment and offering concessions
  • E.On
    Sales Customer Service Manager
    E.On Mar 2004 - Aug 2007
    Manvers Rotherham
    Fully accountable for managing and supporting members of the Sales and Customer Services Team, monitoring work performance and ensuring the completion of all tasks to high quality standard Recruiting new members of staff through carrying out interviews with suitable candidates, ensuring the most appropriate personnel are placed into corresponding rolesPersonally responsible for the development and implementation of performance plans in line with individual requirements and carrying out the coordination of high level coaching programmesPresenting information to members of the management team on target achievement relating to sales, volume, quality, DPA, FSA, customer services and call handling

Mick Jones Skills

Sales Customer Service Management Organisation Problem Solving Recruitment Decision Making Communication Autonomous Team Player Human Resources Internal Resourcing Advertising Interviewing Skills Exit Interviews Competency Based Interviewing Account Management Client Recruitment Champion Employment Law Compliance Employee Engagement Office Administration Data Administration Welcome Host Receptionist Duties Quality Auditing Data Input Data Inputting Training And Development Mentoring Motivating Influence Others Workload Management Prioritisation Multi Tasking Call Centers Coaching Recruiting Team Leadership Training Team Management Performance Management Interviewing Change Management Contact Centers

Mick Jones Education Details

  • Wales High School
    Wales High School

Frequently Asked Questions about Mick Jones

What company does Mick Jones work for?

Mick Jones works for Capita Customer Management

What is Mick Jones's role at the current company?

Mick Jones's current role is Lead Recruiter and Office Manager.

What is Mick Jones's email address?

Mick Jones's email address is mi****@****a.co.uk

What schools did Mick Jones attend?

Mick Jones attended Wales High School.

What are some of Mick Jones's interests?

Mick Jones has interest in Family, Football, Web Design, Technology, Boxing, Socialising, Films, Sports Massage, Cinema, Gym.

What skills is Mick Jones known for?

Mick Jones has skills like Sales, Customer Service, Management, Organisation, Problem Solving, Recruitment, Decision Making, Communication, Autonomous, Team Player, Human Resources, Internal Resourcing.

Who are Mick Jones's colleagues?

Mick Jones's colleagues are Tracey Buckley-Bennett, Aaron Clayson, Jana Gianquinto, Gbeminiyi Fajolu, Marcell Eorders-Comms-Cpw-Uk, Scott B, Sphosethu Sidi.

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