Mickey Monaghan, Cspo Email & Phone Number

Focused on Dental Practice Management software solutions.

Greater Seattle Area

Advanced business objectives by supporting the Agile product development team. Facilitated meetings and interactions regarding product backlogs and operations. Collaborated with the product manager, leads, Scrum teams, and many other stakeholders. Select contributions:✦ Worked closely with Product Management to develop the product vision and roadmap.✦ Offered clarification on business requirements and provided ongoing updates to eliminate execution roadblocks.✦ Facilitated product backlog refinement and prioritization events to drive project success.✦ Generated and analyzed reports to communicate progress/risks.✦ Participated in Scrum team sprint demos, retrospectives, and other ceremonies.

Greater Seattle Area

Drove the execution and delivery of products in alignment with roadmaps. Owned and maintained the product backlog. Partnered with the PM and Scrum leads to drive the effectiveness of strategy meetings. Select contributions:✦ Performed user experience research in close collaboration with the UX designer.✦ Aligned priorities based on customer needs and engineering realities.✦ Articulated and refined product requirements as user stories, and defined acceptance criteria.✦ Contributed to Agile / Scrum ceremonies.✦ Demonstrated the product to multiple stakeholders.

Greater Seattle Area

Planned, executed, and analyzed research studies. Facilitated UX research for a product involving a centralized management platform. Select contributions:✦ Implemented regularly occurring usability assessment processes.✦ Launched a customer advisory board to enhance project effectiveness.✦ Created a UX scorecard to track product UX quality.✦ Developed and maintained a live product build environment.✦ Moderated weekly UX team UI consistency and usability assessments.

Bothell, Wa

Led UX research for a personal lines insurance V1 product. Collaborated with the VP of development, director of product management, product managers, business analysts, development team, and QA. Select contributions:✦ Spearheaded UX scenario creation and utilization classes for business analysts, product managers, developers, QA, and UX designers/researchers.✦ Produced user scenarios and an information architecture.✦ Planned and led user experience research that revealed pain points.✦ Utilized user scenarios as a framework to communicate existing UX design issues.

Bellevue, Washington, United States

Oversaw research activities and collaborated with cross-functional teams to advance the mission. Planned and facilitated usability testing evaluations. Select contributions:✦ Designed and administered user surveys, focus groups, internal pilots, and heuristic product evaluations.✦ Created and introduced an innovative multi-method, longitudinal user research approach.✦ Developed and executed an international usability study in Southeast Asia.✦ Conducted user field research to understand user behaviors, motivations, needs, and pain points of content merchandising tools.✦ Built the Motricity usability lab.

Redmond, Washington, United States

Studied target users to obtain and analyze data for the design of Microsoft products. Select contributions:✦ Organized and led multiple customer site visits for the “Growing up with AX” initiative.✦ Planned, conducted, and analyzed a benchmark study. Used results to drive design investments.✦ Conducted an expert review of the AX web client.✦ Tracked usability issues.

Redmond, Washington, United States

Analyzed target users of Microsoft Office Communicator for PC, web access, Live Meeting, and phone devices. Select contributions:✦ Conducted user research throughout the product release cycle.✦ Planned and conducted usability studies. Analyzed and delivered results, providing feedback to program managers, designers, developers, and testers.✦ Built low-fidelity prototypes for usability testing.✦ Led site visits to study workplace mobile phone usage, and assess overall communication and collaboration work practices.✦ Improved usability tracking system used by project managers, developers, and testers.

Bs, Psychology

Activities and Societies: Psi Chi (International Honor Society in Psychology), Kappa Kappa Psi (National and Honorary Band Fraternity).

Certificate Of Achievement, Human Factors And Ergonomics

Activities and Societies: BayCHI