I drive technology solutions that empower 1500+ Petco stores partners to deliver exceptional customer service. As a technical lead, I spearhead small projects and feature changes, ensuring their seamless integration and impact.Key Responsibilities:Lead technical projects: Design, develop, and implement technology solutions that streamline store operations and enhance customer experience.Collaborative spirit: Work closely with cross-functional teams to ensure solutions are… Show more I drive technology solutions that empower 1500+ Petco stores partners to deliver exceptional customer service. As a technical lead, I spearhead small projects and feature changes, ensuring their seamless integration and impact.Key Responsibilities:Lead technical projects: Design, develop, and implement technology solutions that streamline store operations and enhance customer experience.Collaborative spirit: Work closely with cross-functional teams to ensure solutions are practical and meet store needs.Device management: Manage and maintain a diverse device ecosystem (Android, iOS, Windows, Mac, scanners, printers) using different device management software (Airwatch, tanium, intune, altiris, JAMF.Problem-solving: Troubleshoot production issues, conduct root cause analysis, and implement effective solutions (short, mid, long-term).Integration expert: Collaborate with development teams to ensure seamless system integrations and identify optimization opportunities.Tier 3 support: Provide expert support to stores, serve as an escalation point for team members, and contribute to an efficient IT Help Desk.Knowledge base \: Maintain up-to-date knowledge base articles for efficient support delivery.Subject matter expert (SME): Share deep technical expertise within the team and across Petco, guiding colleagues and fostering collaboration.Innovation: Evaluate new tools, technologies, and processes to drive speed, efficiency, and scalability.Software engineer coach: Mentor and guide software engineers to enhance their skills and contribute effectively.Thrives in fast-paced environments: I bring energy, adaptability, and a problem-solving mindset to every challenge. Show less

Collaborated with customers to arrive at a plan to move the websites and legacy webapps to Edge. Supporting the customer with all technical questions on Group Policies/moving to Edge using the different tools like SCCM, AD, and intune. Conducting workshops with customers on how to move from IE to Edge. Work with Microsoft team to help resolve any issues faced by customers. Designing, implementing, and managing GPO’s/GPP’s. Hands on in configuring policies for Web Browser Edge chromium… Show more Collaborated with customers to arrive at a plan to move the websites and legacy webapps to Edge. Supporting the customer with all technical questions on Group Policies/moving to Edge using the different tools like SCCM, AD, and intune. Conducting workshops with customers on how to move from IE to Edge. Work with Microsoft team to help resolve any issues faced by customers. Designing, implementing, and managing GPO’s/GPP’s. Hands on in configuring policies for Web Browser Edge chromium and IE mode within Edge. Migration of policies from one Web browser to another IE – Microsoft Edge. Authentication protocols, users, and workstation authentication procedures. Analyzing Active Directory and providing recommendations on best practices. Show less

Support to Windows and Mac OS. Software deployment through SCCM and manual installs. GPO management to the different sections of the company. Installed and documented software and hardware standards for workstations, OS and browsers. Mobile device support and administration via Intune, OS deployment and image management. Recording and classifying received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible. Provide support to first-line techs to… Show more Support to Windows and Mac OS. Software deployment through SCCM and manual installs. GPO management to the different sections of the company. Installed and documented software and hardware standards for workstations, OS and browsers. Mobile device support and administration via Intune, OS deployment and image management. Recording and classifying received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible. Provide support to first-line techs to improve triage skills. Show less

Proveer soporte técnico y atención a usuarios finales de la gama de productos Canon (cámaras, video cámaras, impresoras, multifuncionales) así como el uso, instalación de software relativos a los productos tanto en ambiente Windows como Mac.

Tech Support to United States’ final users of network and Internet connections, fixing via telephone and remote assistance, protocols TCP/IP, modems, routers, wireless, email, sync and route troubleshooting.As a level III technician supporting frontline and whole operations, applying solutions and owning the final user problem.