Mick Winters

Mick Winters Email and Phone Number

Aria Systems @ Aria Systems
san francisco, california, united states
Mick Winters's Location
Charlton, England, United Kingdom, United Kingdom
Mick Winters's Contact Details

Mick Winters personal email

n/a
About Mick Winters

A highly motivated Solution Delivery Director.Extensive experience in Systems and IT Transformation, Functional Design, Business Analysis, Custom Application Development and UI/UX development across a variety of technology platforms including Microsoft Office 365 and various CRM and Billing technologies from a range of suppliers. Played a key role on large scale transformation programmes within various industries as well as managing teams through delivery.Commercially savvy with an eye for creating products, services and solutions that generate new business opportunities as well as growing existing lines of business. Leads a portfolio of clients, programmes and projects.Worked exclusively building strong relationships with multinational clients such as Dentsu Aegis Network, Aria Systems, GroupM, Wavemaker, Berlingske Media, Polaris Media, Vodafone, Sky, Blackberry, SABMiller, Talkmobile, ASDA and LOVEFiLM.

Mick Winters's Current Company Details
Aria Systems

Aria Systems

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Aria Systems
san francisco, california, united states
Website:
ariasystems.com
Employees:
152
Mick Winters Work Experience Details
  • Aria Systems
    Senior Manager, Professional Services
    Aria Systems Jan 2024 - Present
    London, England, United Kingdom
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  • Aria Systems
    Solutions Manager
    Aria Systems Jun 2021 - Present
    United Kingdom
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  • Ntegra
    Transformation Director
    Ntegra Sep 2018 - Jun 2021
    Leader of Ntegra’s Digital and Subscription Billing Business units.Responsible for definition of products, services and propositions including go to market activities, commercial frameworks, bid/pitch management, partner relationship management and product roadmap delivery. This includes leading the definition company operational standards and practices.Full budget owner responsible for driving business growth both in new business and through nurturing existing client relationships. Responsible for creating and maintaining partnerships with clients and delivery partners. 30+ programmes delivered annually. Specialisms in Media Tooling, Digital Workplace and Publishing.Built a high performing department and in-sourced skills and knowledge to grow the business.
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  • Ntegra
    Principal Consultant
    Ntegra Apr 2017 - Aug 2018
    London, United Kingdom
    Leading cross function teams to deliver large scale digital transformation projects across a set of multinational clients. Key responsibilities included bid/commercial proposal management, programme delivery, account management and definition of department processes and standards.
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  • Ntegra
    Senior Business Consultant
    Ntegra Aug 2015 - Apr 2017
    Global
    Content and Data Migration Lead for the OnTap Programme at SABMiller. The OnTap programme is a global business change programme delivering an intranet, collaboration and community platform at SABMiller. Managing a team of on and off shore resources to create online content for the new solution as well as managing data migration from legacy solutions to the new platform.
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  • Ntegra
    Consultant
    Ntegra Aug 2014 - Aug 2015
    Global
    As a business consultant at Ntegra, I was deployed to SABMiller to provide expertise on the first phase of a global business change programme delivering an intranet, collaboration and community platform at SABMiller. My initial role as part of the business change team was to manage E2E the learning and development activity for the programme. This includes managing a team to deliver a full TNA, design of the training module catalogue and curricula, localisation/translation activity for materials for suitability in non-English speaking countries, training execution, training evaluation/continuous improvement, training environment delivery and online knowledge store.My role also extending to supporting requirements gathering, functional design and testing support. This included developing capability and content guides to translate the technical solution into simplified terms for business stakeholders.My role at SABMiller has evolved into Content and Data Migration Lead for the programme. My roles covers managing a team of on and offshore resources to work with business leads in deploying markets globally to design and configure the solution with appropriate online content. Further to this my team is responsible for the migration of content from legacy systems to the new platform.
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  • Vodafone
    Business Improvement Lead
    Vodafone Aug 2012 - Aug 2014
    Business Improvement Lead for the Vodafone NewCo programme, a Vodafone wide project to implement a complete IT and business transformation. Working within the Billing and Revenue Management work stream, design lead responsible for the E2E design of Credit and Collections, Payment Handling and customer facing billing processes for the consumer postpay and enterprise business units. I managed a virtual team of suppliers, business analysts, technical architects and business SME’s to create fit for purpose solutions for the business. This included requirements and use case gathering, business process development (customer facing, back office and internal drafted to working instruction level), functional design(HLD/DA) and technical specifications collation. These activities were managed to a programme wide plan, budget and implementation to meet business objectives.
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  • Vodafone
    Change Specialist
    Vodafone 2011 - 2012
    As a Change Specialist within the Consumer Go To Market team my role was dedicated to the NewCo transformation programme. The objectives of the programme is a complete overhaul of E2E IT systems and customer facing and back office business processes. The first phase of the programme was focused on the Pay As You Go business where I played a lead role defining the functional and business process design of core billing, customer management, sales and order handling, product modelling and business support models. This evolved from design into assuring SIT/UAT/DVT testing phases where it was key player in the production and execution of test cases and defect management.Another aspect of my role in managing the change from the programme back into the business as part of business readiness and deployment activities. This included the creation of business readiness checklists, go/no criteria, detailed training content and comms plans for our customer operations (contact centres), retail and logistics and marketing functions.Upon deployment of the Pay As You Go phase I transitioned into the business support function to triage and assess live production issues, agree fixes and implementation plans and manage to a close. This supported 2.5k contact centre staff across 3 countries and the entire retail estate within the UK.
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  • Webhelp Uk
    Business Trainer
    Webhelp Uk Jul 2007 - Aug 2011
    As a Business Trainer I was a core member of a team responsible for Induction Training for Vodafone Pay As You Go, Vodafone Postpay, Vodafone Credit and Collections, Talkmobile, ASDA, LOVEFiLM and Sky sales and service campaigns. These spanned a number of company sites across the UK. This included the creation, development and delivery of all Systems and IT training, products and services, frontline technical support and soft skills training. Working closely with our clients I had substantial input in the review and improvement process. My duties also included handing the resource and planning for the delivery of training. Due to the success of my role I was deployed in lead role into new business ventures to ensure new client’s needs are met while setting up the correct departmental practices. This has involved the set up, implementation and handover of 3 L&D departments on 3 sites across the UK.
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Mick Winters Skills

Business Analysis Telecommunications Change Management Business Process Improvement Crm Stakeholder Management Management Customer Experience Project Management Coaching Training Team Management Team Leadership Billing And Revenue Managment Payment Systems Call Centers Project Delivery Business Process Requirements Analysis Business Process Design Sharepoint Seibel Payment Card Processing Functional Design Credit And Collections Telecommunications Billing Contact Management Order Management Customer Management Training Delivery Employee Engagement Contact Centers Credit Risk System Integration Testing User Acceptance Testing User Experience Performance Management Business Support Oracle Social Collaboration Business Transformation Consulting Requirements Gathering Management Consulting It Consulting Outsourcing Project Portfolio Management Business Architecture Digital Transformation It Transformation

Mick Winters Education Details

  • Bcs, The Chartered Institute For It
    Bcs, The Chartered Institute For It
    Pass
  • University Of The West Of Scotland
    University Of The West Of Scotland
    Ba
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  • Kilmarnock College
    Kilmarnock College
    Hnc
  • Kilmarnock College
    Kilmarnock College
    Nq
  • St Cuthbert'S High School
    St Cuthbert'S High School
    8 Standard Grades, 2 Higher Grades And 4 Intermediate Grades

Frequently Asked Questions about Mick Winters

What company does Mick Winters work for?

Mick Winters works for Aria Systems

What is Mick Winters's role at the current company?

Mick Winters's current role is Aria Systems.

What is Mick Winters's email address?

Mick Winters's email address is mi****@****gra.com

What schools did Mick Winters attend?

Mick Winters attended Bcs, The Chartered Institute For It, University Of The West Of Scotland, Kilmarnock College, Kilmarnock College, St Cuthbert's High School.

What are some of Mick Winters's interests?

Mick Winters has interest in Family, Guitar, Football, Technology, Socialising, Music.

What skills is Mick Winters known for?

Mick Winters has skills like Business Analysis, Telecommunications, Change Management, Business Process Improvement, Crm, Stakeholder Management, Management, Customer Experience, Project Management, Coaching, Training, Team Management.

Who are Mick Winters's colleagues?

Mick Winters's colleagues are Robert Bowles, Sneha Prabhakar, Bharath Kumar, Phani Nag, Thomas Johnson, Fatimazahra Tadili, Arash Ranjbar.

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