Micky Gorelick Email & Phone Number

Israel

Tel Aviv Area, Israel

- Develop and deliver comprehensive knowledge training programs for new hires in the Support department.- Collaborate with R&D, Sales, and Support teams worldwide to ensure seamless knowledge transfer and effective support for customers.- Write internal and external knowledge base (KB) articles to enhance support capabilities and improve customer experience.- Head of Innovation for Customer Success, driving initiatives to optimize customer engagement and satisfaction. Leading cross organizational teams projects to create DevOps automation tools and better processes (chatbots, video captioning/translator tool & NPI for example)

Tel-Aviv

- Provided 24/7 worldwide support to Imperva's customers, ensuring prompt and effective resolution of issues related to web, file, and database monitoring and protection.- Utilized in-depth product knowledge to address complex technical challenges and deliver exceptional customer service.

- Conducted manual and regression testing for Web Application Firewall (WAF) and File Activity Monitoring (FAM) teams.- Reported and tracked bugs using Jira and Bugzilla, contributing to the improvement of product quality and performance.- Worked on on-premise physical appliances, virtual machines, and AWS infrastructure.

Israel

- Implemented STD/STP methodologies and wrote SQL queries to perform testing and analysis.- Collaborated with cross-functional teams using QC and Jira, working in both Scrum and Waterfall environments.- Demonstrated expertise in web security and penetration testing, ensuring the robustness of software solutions.

Herzlia, Israel

- Monitored, analyzed, and removed fraudulent activities such as phishing, trojans, and malware targeting financial institutions.- Collaborated with global authorities, including ISPs, financial institutes, and cyber police, to combat cyber threats.