Professional Services Consultant
CurrentBe responsible for all verint products, such as recording,QM,WFM,Speech analytics,Text analytics,RPA and Biometric,etcActed as support engineer to follow up the dedicated support line for customer, building up and optimizing support processes,coordinating BP and customer with product house to handle tickets.collecting the product bugs to product house.Acted as trainging role to provide training for business partner and customer for all verint products.colleting technical materials for business partner and customer,such as PPT, video Acted as direct project manager to manage project. providing a professional service to customer