Mickyle Samson Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

Philippines

► Perform all processing tasks.► Data Collection► Plan daily production activities.► Log production related to QMS issues, clarify and help resolve directly with LO or otherinvolved parties.► Interact with Liason Officer to update details of all production related binding documents.► Escalate to Liason Officer or the relevant support teams any issues found during production. ► Perform initial Quality Control► Create and deliver output files in different formats… Show more ► Perform all processing tasks.► Data Collection► Plan daily production activities.► Log production related to QMS issues, clarify and help resolve directly with LO or otherinvolved parties.► Interact with Liason Officer to update details of all production related binding documents.► Escalate to Liason Officer or the relevant support teams any issues found during production. ► Perform initial Quality Control► Create and deliver output files in different formats to end-client or LO according to schedule► Monitor jobs across different IMS systems► Strong stakeholder management skills► Maintain and update KPI and AIS records Show less

Schedule Product Knowledge sessions with various sales representatives► Provide expert advice to trainees in all areas of the company► Proactively build and maintain customer relationships► Responsible for working with Appcoe Management to achieve operational goals andstandards.► Provides administrative support and Human Resources aspects of the management role tothe Manager.► Reports directly to Country Head

Actively involved in Projects that entails; Billing System, 201 File (HRIS), Payroll system (HRIS)► Responsible for working with CCI Shutle Services Management to achieve operational goalsand standards.► Provides support to the Manager by focusing on the administrative and Human Resourcesaspects of the management role.► Report staff hours to the Payroll department and respond to inquiries► Motivate staff and maintain a positive work environment► Develops… Show more Actively involved in Projects that entails; Billing System, 201 File (HRIS), Payroll system (HRIS)► Responsible for working with CCI Shutle Services Management to achieve operational goalsand standards.► Provides support to the Manager by focusing on the administrative and Human Resourcesaspects of the management role.► Report staff hours to the Payroll department and respond to inquiries► Motivate staff and maintain a positive work environment► Develops projects/Systems assigned by ITMG Manager Show less

Philippines

► Maintains Business Objects, ACD Switch Reporting, Blue Pumpkin and email systems► This position is responsible for providing remote telephone and e-mail technical support andassistance for internal and external customers.► The objective of the role is to maximize the number of resolved incidents at first line withoutreferral and to enhance customer satisfaction.► Register, own and manage all incidents and service requests

► Develops projects/Systems assigned by ITMG Manager► Work with Medicard staff (e.g, senior programmers, support staff, product manager) to planprogram code, develop enhancements and changes on the system.► Work with customers to clarify the intent of new features and resolve problems. ► Assist the staff install/configure/troubleshoot Medicard software and SQL/MySql databases.► Analyzes, produce and report on any client reported faults in the software► Reports regularly… Show more ► Develops projects/Systems assigned by ITMG Manager► Work with Medicard staff (e.g, senior programmers, support staff, product manager) to planprogram code, develop enhancements and changes on the system.► Work with customers to clarify the intent of new features and resolve problems. ► Assist the staff install/configure/troubleshoot Medicard software and SQL/MySql databases.► Analyzes, produce and report on any client reported faults in the software► Reports regularly to Immediate Superior and Management for progress status of all accountsbeing handled and make appropriate suggestions and recommendations for theimprovement Show less

► Demonstration of product/software to prospects

Actively involved in Implementation of Compensation and Benefits of Novartis HealthcarePhilippines, Performance appraisal and Job Profiling of UCPB Gen, Payroll System of PerformanceAppraisal of Jose Rizal University, and Development of P.M.A.P online data banking and membershipregistration► Assists the Project Manager in Customer Requirements Specification investigation.► Document activities, relevant issues/problems concerning implementation of the module.► Facilitate… Show more Actively involved in Implementation of Compensation and Benefits of Novartis HealthcarePhilippines, Performance appraisal and Job Profiling of UCPB Gen, Payroll System of PerformanceAppraisal of Jose Rizal University, and Development of P.M.A.P online data banking and membershipregistration► Assists the Project Manager in Customer Requirements Specification investigation.► Document activities, relevant issues/problems concerning implementation of the module.► Facilitate users training.► Conducts user-training with regards to the functionalities of the product/software.► Involves in database buildup, users acceptance test, parallel runs and live runs.► Gathers test requirements and produces test specifications for the software and customizedprograms that is tailor-fitted with the client’s requirements.► Maintains test results databases► Produces test reports, providing feedback on problems found and reporting fault reportingprocesses.► Analyzes, produce and report on any client reported faults in the software.► Reports regularly to Immediate Superior and Management for progress status of all accountsbeing handled and make appropriate suggestions and recommendations for theimprovement of implementation cycle.► Handles customization on other projects assigned by project manager Show less

Bachelor'S Degree, Computer Science

Education record

Education record