The Connectivity and Security team is tasked with the dual responsibility of ensuring seamless connectivity and robust security, serving as the first line of defense in an organization's cybersecurity framework. The Connectivity and Security team encompasses the design, implementation, and maintenance of network infrastructure that supports secure access for staff, regardless of location. This includes developing policies for network usage, overseeing the deployment of firewalls and remote connectivity tools, whilst ensuring compliance with data protection regulations. Furthermore, staying abreast of the latest cybersecurity threats and trends, as well as adapting strategies to mitigate risks. Ensuring effective and understandable communication with both technical teams and non-technical stakeholders is also a critical part of day-to-day responsibilities, as is the need to conduct regular training sessions to ensure all staff are aware of best practices for maintaining cybersecurity. Ultimately, the team’s goal is to create a balance between accessibility and security, enabling productivity and flexibility without compromising on safety.

Lead and coordinate the setting up, running, and reporting on all aspects of qualitative and quantitative User eXperience research in Digital WorkplaceLead and coordinate innovation activities such as Generative AI exploration, adoption, education. Operational Committee for early adoption of Microsoft Copilot. Lead transversal activities across End User Services OrganizationPart of the End User Management team which includes direct reports & line managers. Has specialized depth and/or breadth of expertise in own discipline or function.Provides expert guidance, promotes innovation, and formally trains groups of less experienced professionals.Has a broad understanding of the environment and uses it to improve efficiency, recommends solutions/best practices and influence the strategy of the department. Translates the strategy of the activity into a concrete action plan for the area, setting and monitoring targets for the team. Contributes to, and reviews, departmental communications and communication strategy. "

• Select and manage staff, resources, and managed services for the support of the digital workplace across North America.• Continuously improving the service levels provided in the region by analyzing business needs andopportunities, developing process enhancements, and ensuring technology is best in class.• Manage budget and financial planning for areas of responsibility.• Work closely with internal customers as well as Product Management and Solutions Teams to ensureexcellent customer experience through interviews, creation of communication communities, trainingsessions and ongoing education.• Management and governance of managed services and implementation of standardization within a globalservice delivery model.• Govern and analyze ticket trends and metrics to ensure service results in a high level of customersatisfaction.• Benchmark, analyze, report on, and make recommendations for the improvement of the End User Support and Services catalogue.• Oversee Change Management and Operational Readiness for new services.• Provide all staff with a clear view and awareness of the products and services delivered and supportedwithin the digital workplace as well as their strategic evolution.• Define global standards and strategize delivery of new services such as ‘MyOS’ (MacBook, Linux,Windows), BYOD, as well as tool, platform and infrastructure updates and release management.• Lead for Identity and Access Management to facilitate improvements in architecture, design, and usage of IAM platforms and services.• Define workplace equipment policy for delivery and support of office environment as well as equipping and support hybrid and remote based staff.

• Manage staff and resources for IT service delivery for 1000+ staff including the Executive Committee and Senior VIPs. • Select, train, motivate, develop, set objectives, supervise and evaluate performance of staff. • Manage budget and financial planning for areas of responsibility. • Manage activities of vendors and outsourcing companies. • Provide timely and comprehensive reports, both written and verbal, to management as required. • Foresee and flag potential conflicts and issues before they become critical. • Communication Delegate for WEMEA Infrastructure, Deployment and Support Services.

Systems Administrator• Provided network support to 100+ users. • Technologies included: Windows 2003/2008 server, Exchange 2003/2007/2010, Active Directory, TCP/IP, DNS, DHCP, wireless and Ethernet networking, VPN, VMWare, VOIP telephony, Cisco Switches/Routers/Software. Network security. Terminal and Citrix servers. Blackberry, iPhone, Samsung Galaxy user support.Technical Support Engineer• Provided remote and onsite support to IT departments of external customers to help them configure their networks and individual PCs for the installation and use of Amadeus’ software. • Included support of Windows Server 2003-2008, Windows XP/2000/NT/98, firewalls, anti-virus software, terminal services, Citrix Server, VPNs and wireless networks.