Michael Leek Email & Phone Number

Irving, TX, US

Madrid, ES

The Connectivity and Security team is tasked with the dual responsibility of ensuring seamless connectivity and robust security, serving as the first line of defense in an organization's cybersecurity framework. The Connectivity and Security team encompasses the design, implementation, and maintenance of network infrastructure that supports secure access.

Madrid, ES

Lead and coordinate the setting up, running, and reporting on all aspects of qualitative and quantitative User eXperience research in Digital WorkplaceLead and coordinate innovation activities such as Generative AI exploration, adoption, education. Operational Committee for early adoption of Microsoft Copilot. Lead transversal activities across End User.

Madrid, ES

• Select and manage staff, resources, and managed services for the support of the digital workplace across North America.
• Continuously improving the service levels provided in the region by analyzing business needs andopportunities, developing process enhancements, and ensuring technology is best in class.
• Manage budget and financial planning for areas of responsibility.
• Work closely with internal customers as well as Product Management and Solutions Teams to ensureexcellent customer experience through interviews, creation of communication communities, trainingsessions and ongoing.
• Management and governance of managed services and implementation of standardization within a globalservice delivery model.
• Govern and analyze ticket trends and metrics to ensure service results in a high level of customersatisfaction.

Madrid, ES

• Manage staff and resources for IT service delivery for 1000+ staff including the Executive Committee and Senior VIPs.
• Select, train, motivate, develop, set objectives, supervise and evaluate performance of staff.
• Manage budget and financial planning for areas of responsibility.
• Manage activities of vendors and outsourcing companies.
• Provide timely and comprehensive reports, both written and verbal, to management as required.
• Foresee and flag potential conflicts and issues before they become critical.

• Systems Administrator
• Provided network support to 100+ users.
• Technologies included: Windows 2003/2008 server, Exchange 2003/2007/2010, Active Directory, TCP/IP, DNS, DHCP, wireless and Ethernet networking, VPN, VMWare, VOIP telephony, Cisco Switches/Routers/Software. Network.
• Provided remote and onsite support to IT departments of external customers to help them configure their networks and individual PCs for the installation and use of Amadeus’ software.
• Included support of Windows Server 2003-2008, Windows XP/2000/NT/98, firewalls, anti-virus software, terminal services, Citrix Server, VPNs and wireless networks.

Master'S Degree, English

Ba (Honours) Degree, English Literature