Micole Noddle Email & Phone Number

- Adept at handling many inbound and outbound telematics calls to and from vehicle owners, automotive dealers, satellite radio providers, brand engagement departments and law enforcement- Troubleshoots and fixes complex issues within our connected services app and suite of services- Collects payments, assists with enrollment and subscription issues, conflicts, complaints, cancelations, and refunds-Advises vehicle owners regarding telematics services-Provides training and assistance to vehicle owners learning how to utilize telematic and app services-Utilizes Salesforce, Twilio Flex, Microsoft Teams, Slack and other tools for policies, problem solving and assisting clientele

- Adept at handling many inbound and outbound calls, emails and chats to and from other travel agents, customers, airlines, hotels and resorts and technical support departments- Assist other travel agents and customers with technical issues and provide training to use the platform- Sell and coordinate transportation, accommodations, insurance, tours and activities- Advises clients regarding destinations, air and hotel policies- Collects payments, assist with travel issues, conflicts, complaints, cancelations and refunds, process penalties- Troubleshoots and fixes complex issues within existing bookings-Utilizes Zendesk, Rez Agent, Synxis CRS, Microsoft Teams and other tools for policies, problem solving and building/modifying reservations

- Evaluate and score written constructed responses using ETS essay scoring standards and procedures- Effectively communicate and consult with Scoring Leaders during online scoring sessions- Successfully passed the ETS ELPAC Certification Exam

Greater Los Angeles Area

- Develop WordPress websites for individuals, small-businesses, and non-profits- Design beautiful websites and blogs built and designed to showcase the client’s unique online presence-Develops responsive websites designed to look good on all devices (desktops, laptops, tablets, smart phones)- Responsible for website management and maintenance- Provide technological support, maintenance and updates to existing websites- Provide consultations to clients, update their websites and fix/maintain them- Proofreads clients’ websites- Acts as a point of contact for new customers- Build a reputation for providing excellent customer service- Initiate changes to business processes that increase profitability- Received multiple positive evaluations from clients

- Served as an administrator with day to day operational responsibility to NWPC LA Metro’s website- Regularly maintained and updated the organization’s website, including theme customization, troubleshooting and fixing problems, creating and redesigning pages with latest topics and calendar events, and integrating events, partnerships and marketing materials to be linked and shared- Participated in virtual meetings with staff to coordinate and streamline duties- Provided technological support and problem-solving strategies to organization members- Knowledgeable of various content management systems, including NationBuilder and WordPress- Participated in meetings with supervisors and other staff members to discuss the health and state of the website and troubleshoot how to fix issues- Made updates to the website and fixed IT issues- Learned the NationBuilder platform- Organized website events- Earned recognition from supervisors for outstanding performance- Fulfilled duties with limited guidance

Castaic, California, United States

- Instructed students in grades K-5 in multiple subjects.- Expanded the range of learning through whole class, small group, and individual instruction, cooperative education, and multi-sensory learning centers.- Integrated technology into the learning process, building students’ cognitive abilities.- Trained in and utilized SMART Technology.- Communicated with parents on a regular basis regarding their children’s academic success.- Presented educational material employing diverse teaching strategies designed to effectively address each student’s learning style and ability, including lecture, discussion, demonstration, cooperative learning, and individualized instruction.- Provided educational continuity by implementing established lesson plans, while exercising professional judgment to introduce new material when appropriate or necessary.

Castaic, California, United States

- Developed and implemented Reading/Language Arts program for all student reading and comprehension levels.- Assessed student reading levels, utilizing a diverse set of diagnostic strategies and methods.- Instructed second language learners and struggling readers in Reading/Language Arts curriculum.- Served as in-house expert in literacy intervention strategies.- Diagnosed reading strengths and weaknesses, matching skills with appropriate techniques and materials.- Guided classroom teachers, resource and support staff in supporting students’ progress and needs.- Served as member of the Excellence Leadership Committee to promote student achievement.- Consulted with parents to recommend at-home strategies for improving reading skills.

Los Angeles, California, United States

- Instructed Grades K-5, including second language learners, in multiple subjects.- Utilized multiple teaching methods, including visual, tactical, and auditory materials, to simplify and reinforce complex concepts.- Designed and coordinated hands-on learning activities to enhance students’ critical thinking skills, while meeting diverse learning styles.

Master Of Arts (M.A.), Education

Specialist Instruction Credential (Reading), Education

Multiple Subject Teaching Credential, Elementary Education And Teaching

Bachelor Of Arts (B.A.), Child Development