Michael Olesen Email & Phone Number

I am an experienced result-driven Service Delivery Manager with a demonstrated history of working in the information technology services. Skilled in all areas of IT Service Delivery Management and Operation Management.For the past 20+ years in the IT industry I have been with IBM with hands on all standard IT Service Management services in a global environment. I have hold various positions, moving from mainframe operator to IT specialist and onsite supporter. I have worked as awarded team leader in a service desk, leading 15 agents, supporting 60 customers. I work with agility in a matrix and/or remote and virtual organisation. This includes multi country people cooperation, leadership, outsourcing and managed services, supplier and delivery management, contract/legal, compliance, security, delivery, digital transformation and financial management.I am continuously striving to improve and optimize the processes, financial performance, delivery services, and my focus is on delivering results that adds value to the business and my customers.Delivery Partner Executive (responsible for IT deliveries) responsibilities:Providing account leadership to the Service Delivery Managers, Project Managers and similar rolesManage delivery teams to meet project targets and contract deliverablesCounterpart to the CIO and IT director of the clientsAccountable for the end-to-end Service DeliveryResponsible for managing and approving budgets (cost of delivery) and for the quality results in area of responsibilityProactive management of internal and external business controls (audit readiness)Addressing performance in a troubled service line/units to achieve objectivesGlobal delivery leverage across organizations, competencies and geographies.Responsible for achieving SLAs (Service Level Agreements) proper handling of escalations, controlReport consumption, cost management, people working for and assigned to the accounts and clientsManagement of all involved internal delivery parties, subcontractors and third party service providers.As a person, I am open, easygoing, self-driven, operational and I have a strong business IT client centric mindset. I get things done and energized when I drive changes and improvement plans, which will move the business and my customers to the next level. I focus on quality and to be the trusted partner to my customers.Mobile: (+45) 53 54 78 88Mail: micolesen@me.com

Listed skills include Itil, It Service Management, Integration, It Strategy, and 26 others.