Michael C. Email & Phone Number

Sacramento, California, United States

I’ll fill this in later

United States

United States

Roseville, Ca, United States

Roseville, Ca

Roseville, California

Manage incoming internet sales leads from start to finish.Ensure that all customer inquiries are addressed promptly. Analyze sales related issues and provide corrective actions.Identify, qualify and contact potential customers.Build positive and productive relationships with customers. Contact customers, explain product features, negotiate price and complete sales.Develop best practices to improve sales and profitability.Understand customer needs and recommend suitable products. Stay up-to-date on product knowledge and ongoing promotions.

San Jose, California

Cycle counts.Organization of inventory by project.Organization of inventory by numerical order.Purchase Part Inspections.Entering inventory data into Project BOM.Taking Quality inspected parts, and entering them into inventory.Maintain tight controls on controlled inventory.Put together kits for builds upon receipt of Work Order. Deliver kit to manufacturing.Communicate shortage when applicable.Assist in all other areas Inventory Control Coordinator may need assistance in as requested.There are other things he was doing, that I did not help with. I need time to find out, what those things were from the teams in the building.Arrange shipping for outgoing shipments. (Freight/FEDEX/UPS)Receive all incoming shipments.Ensure accurate count on all incoming shipments.Utilize Wranggle to print Purchase Orders.Check purchase orders against packing slips.Scan packing slips into Q Drive.Once verification is complete, put purchase order with packing slip/invoice, and deliver to Accounting/Finance.Check approved page for Engineering Work Orders.Make Engineering work orders and log EWO to correct project.Print and deliver the EWO to the Machine Shop.When needed, get invoices from suppliers. Deliver to Accounting/Finance.Handle purchase requests, questions, or requests for quotes as needed.Purchase parts from Project BOM’s when needed.Communicate with Engineers and PM’s in regards to part status, inventory status, on hand counts as needed.Handle any Facilities needs as assigned by Perry.Maintain/Set Up/Clean Up all Bin Stock in Manufacturing.Clean up and re-organize Prototyping area when requested.Assist with testing and manufacturing as needed.

Morgan Hill, California

Train New Hires, Develop current employees for promotion.Inventory count, fill and pull stock.Place employees according to needs of the business. Flex them as the situation changes.Notify Store Manager as to item needs. Identify products that are increasing and decreasing in sales volume.Ensure partners are adding sales to transactions. Whole bean coffee being offered to every customer,etc…Handle disciplinary issues in a professional and motivational way. No write ups, terminations, etc…Notify Store Manager when an employees behavior or work routine is not improving.I recognize Partners daily for a job well done.I say THANK YOU to every Partner, EVERY DAY, and I mean it.Responsible for cash handling, safe counts daily.Handle customer complaints on the spot without letting it escalate whenever possible.

San Francisco Bay Area

Finance Manager traveling among 13 stores covering 7 brands: Honda, Toyota, Acura, BMW, Mercedes, Lexus, and Cadillac.Build trust and rapport with customers, qualify needs and help select vehicle, finance, and insuranceoptions based on their needs and budget.Explain vehicle features and benefits, different finance options, insurance requirements, repaymentschedules, and the pros and cons of leasing vs. buying. Prepare necessary paperwork and submit for further information and approval, obtaining customer credit scores, verifying insurance, employment, and ability to repay loan. Review and make corrections.Became highly knowledgeable regarding automotive extended warranties, selling many in the process.Routinely step in to calm angry customers and escalations when warranted.Ensure all legal contract paperwork is done with 100% accuracy

Honda Of Stevens Creek

Santa Clara, California

Directed the internet and phone team, with hands-on training, mentoring, and coaching.Attained company-set goals of 12% internet close rate, and 8% for telephone. Actual close rates were 15% internet as a department and 10% phone close as a department.Boosted sales and profitability by defining standards and best practices, setting a positive example,and rewarding achievements of staff members.Filed nightly and monthly sales reports.

Santa Clara, California

Led the Floor retail team with regular training, coaching, closing, and problem resolution.Helped produce 2 GOLD sales associates.Set up and implemented a best practices and procedures plan for higher sales and profitability.Ensure every customer, whether they buy or not is 100% satisfied with their visit and our process.Several of my sales associates that worked for me are now Finance Managers and Sales Managers.

Santa Clara, Ca

Maintained a 98%+ Customer Satisfaction Rating for 2014.Manage incoming internet sales leads from start to finish.Ensure that all customer inquiries are addressed promptly. Analyze sales related issues and provide corrective actions.Identify, qualify and contact potential customers.Build positive and productive relationships with customers. Contact customers, explain product features, negotiate price and complete sales.Develop best practices to improve sales and profitability.Understand customer needs and recommend suitable products. Stay up-to-date on product knowledge and ongoing promotions.

Santa Clara, Ca

Educate clients on all Acura Vehicles and Services, by first educating myself thoroughly, then effectively relay that knowledge to the customer.Make recommendations based on the customers needs first and wants second, by actively listening to the customer, building rapport, and checking back with the customer to ensure I understand their wants and needs.Ensure that every customer is 100% satisfied with their purchase or lease decision, by following up with the customer post-visit and/or post-sale.

Cupertino, Ca

Manage all incoming inventory from Customs to Project Managers or EngineersResponsible for both announced and unannounced productResponsible for maintaining the confidentiality of the product through different proceduresDevelop policies and practices to streamline the day to day operations of the businessIdentify areas of improvement for the SRM Organization, recommend and implement changesResponsible for the training and development of new SRM AssociatesEnsure all end users are 100% satisfied with the service of our department

Cupertino, Ca

Protected merchandise and other company assets. Developed and implemented security and safety programs for employees and customers. Collaborated with store and law enforcement personnel. Investigated internal and external thefts and on-the-job injuries. Worked with Local Law Enforcement and Santa Clara County Sheriff’s Department on two retail theft rings.Answered alarms and investigated disturbances.Recommended improvements in security systems and procedures.Developed and implemented training procedures for all newly hired personnel.

No Degree. Studied Several Subjects., Business, Psychology, Administration Of Justice, Sophmore

Activities and Societies: N/A

High School, General Education, 12

Activities and Societies: Baseball and BasketballGeneral Education