Micol Zappa Email & Phone Number

Milano, Lombardia, Italia

Milano, Lombardia, Italia

Online travel agency partners training and support on the use of extranet, booking.com system. Training and Coaching new hired agents on the system, procedures and soft skills.

Milan Area, Italy

Training and quality coach (Online travel agency)

Milan Area, Italy

Working for one of the main OTA, Booking.com.Receiving Inbound calls from guests and accommodations, acting as intermediates: modification/cancellations of reservations, travel assistance, handling special requests and complaints by phone and emailsDeliver a high level of customer service, problem solving, taking responsibility and ownerships of the.

Milan

Outbound calls to Nespresso customers, analysis of customers' satisfaction, proposing customised promotions, taking eventual orders for capsules and coffee machines, completing order using a CRM.

Milan Area, Italy

Inbound calls from customers asking for info and booking glasses repair and replacement servicesAnalysis of customers needs, being customer oriented and focused, dealing with objectionsSelling the service and booking the appointments via our internal CRM system

London, United Kingdom

Analysing, interpreting and uploading accurately Hotel contract Data into GTA systemDealing with contract amendmentsPopulating new Hotel shells in system (content, standard and peak rates, allotment, freesale, offers) Keeping Salesforce up to date with the progress of the caseDaily contact with Market Managers on the field (EMEA) via phone and/or email

London, United Kingdom

Confirming bookings within budget, given by our sales officesDealing with bookings of groups in Italian destinations, daily contacts via email and phone with Hotels Negotiating rates and conditions; dealing with daily amendments, cancellations, book-outs

London, United Kingdom

Organising and managing all the aspects of scientific workshops and meetings across Europe (with the purpose of developing the scientific research agenda in neurodegeneration research in Europe), creating databases and keeping contacts with all the Stakeholders of this JPND initiative, writing reports, role of rapporteur and note taker during meetings.

Milan

Writing and editing communication materials for science / food clients (scientific dossiers, newsletters, leaflets, websites, scientific communication supports for Informants); monitoring news and scientific studies for clients in the food sector (scientific press review); assistance in organizing events, conferences, congresses; management of Informants.

Bollate, Milano

Agency of events organization and of projects for booths in Exhibitions and Fairs; new business development, direct marketing (email, cold calling), brief writing, creating database of prospects in different fields.

North West Italy

Selling products for Research and advanced Diagnostics for molecular Biology, Cytogenetic and Immunology Labs either in University, Hospitals and private Institutes. I did both commercial and technical support for customers, I attended courses in order to improve my skills, I attended Conventions and Meetings in order to promote our products.

London, Greater London, United Kingdom

Sales assistant in a custom printed t-shirts shop

Bachelor'S Degree, Pharmaceutical Biotechnology, 110/110 Cum Laude

Creating And Managing A Business, Business Administration And Management, General

Strategy and development, Marketing, Communications, Finance, Business Plan.

Course, Front Office Agent

Course, Export Specialist

Courses, Photoshop And Print Editor

Course, Music Event Organisation And Artist Management

Master, Communications And Marketing

Course, Events Organisation

High School, Linguistic: E.G. Italian, English, French, German, Latin, Maths, Biology..., 100/100