Mike Iconis Email and Phone Number
Mike Iconis work email
- Valid
- Valid
- Valid
- Valid
- Valid
Mike Iconis personal email
Mike Iconis phone numbers
As a kid, I enjoyed dismantling computers and putting them back together to understand just how they work. That relentless passion for technology continues to shape me into the results-driven IT manager I am today, constantly looking for new ways to leverage technology to empower organizations and drive transformative change.My years of leading high-performing support teams have made me very aware that mentoring is a critical building block of any successful team, and it's something I thoroughly enjoy. I have successfully led teams of over 25 geographically dispersed service desk professionals and team leads, responsible for the support of thousands of end-users across diverse clients. Essential to the success of the teams is ITSM platform proficiency, effective knowledge management, and, of course, mentoring. I have experience using the following ITSM tools: ServiceNow, Jira, Freshservice, Atera, ManageEngine, and SolarWinds.With over a decade of management experience, I have honed my skills in project management, IT strategy, and cost optimization to ensure that organizations thrive. I have overseen many notable projects over the last couple of years. With the immediacy of COVID-19 in 2020, I effectively orchestrated the shift of over 200 US employees from an in-office to a fully remote work environment, leveraging cloud infrastructure and SaaS tools including Slack, SharePoint, Confluence, Asana, and RingCentral. Additionally, I led the post-acquisition consolidation of 3 US offices and 3 data centers, resulting in nearly $1 million in annual savings.Taking on whatever is asked of me to support the forward progress of the company is in my DNA. When we lost our primary technical account manager and the customers needed oversight and guidance, who better to take charge than the one leading the teams that directly support them? The experience bolstered my grasp of account management duties, including metrics analysis, weekly customer syncs with presentations, incident and change management, as well as acting as the point of contact for stakeholders.IT will always be what drives me. I love a challenge that needs a solution. I love collaborating with colleagues. As an extrovert with passion, I get things done.Love technology as much as I do and want to chat? LET'S CONNECT.CAN I CONTRIBUTE TO YOUR COMPANY'S SUCCESS?If you're seeking a senior IT leader who can drive transformation by leveraging technologies and build teams that enhance your customers’ experience, LET'S CONNECT.
Iconis Group
View-
Director Of Client SolutionsIconis Group Aug 2023 - PresentRemote From AnywhereIconis Group is a family business that is passionate about our technology. We thrive on helping businesses streamline their technology and finance operations with the goal of making life easier while their businesses flourish.We love business management, technology, and efficiency, finding ways to streamline systems and leverage technology to automate workflows and tasks. Some of the favorites in our commonly used tech stack? • QuickBooks Online (QBO) • Microsoft 365 (M365) • Google Workspace • Zapier • BILL (formerly Bill.com) • Bitdefender • Transaction Pro • Hubdoc • Azure AD
-
Director Of Client SolutionsVinebrook Technology Sep 2022 - Aug 2023Atlanta, Georgia, United States• Supervised and mentored a team of 25+ service desk professionals and team leads responsible for network administration, systems maintenance, and end-user support for over 4,000 users across a dozen customers• Led projects from planning to completion with a focus on budget adherence, delivery of quality services and customer satisfaction• Managed Professional Services team with a primary focus on new Meraki installations and upgrades for Life Sciences, Biotech and pharmaceutical customers• Oversaw account management duties, including metrics analysis, weekly customer syncs with presentation, incident management and primary point of contact for stakeholders• Consolidated disparate knowledge and SOP repositories into a single instance of Confluence to decrease response times and increase the effectiveness of the service desk team, ensuring SLAs were met• Ensured the service desk team was proficient on all ITSM tools utilized by our client base, includingServiceNow, Jira, Freshservice, Atera, ManageEngine and SolarWinds -
Global It DirectorViq Solutions Mar 2020 - Sep 2022Atlanta, Georgia, United States• Managed support team of 15+ technicians distributed across the United States, Canada, UK and Australia,fostering an environment of collaboration and mentoring• Oversaw the post-acquisition consolidation of 3 US offices and data centers resulting in nearly $1 million inannual savings• Coordinated the immediate shift of over 200 US employees from an in-office to a fully remote environmentutilizing cloud collaboration tools like Slack, SharePoint, Zoom, Confluence, Asana and RingCentral• Handled technology due diligence tasks associated with ongoing M&A activities• Facilitated the integration of data and systems of acquired companies into the existing corporate ecosystem• Collaborated with the CIO and CFO in the budget review process for a $2M IT budget• Achieved ISO 27001 certification working with CISO and CIO, ensuring the security of theconfidentiality, integrity and availability of corporate data -
Chief Operating OfficerWordzxpressed Transcription Services Jan 2000 - Mar 2020Greater Atlanta Area• Provided technical leadership and guidance in support of over 3,000 clients and 350 employees• Transformed and automated outdated billing and payroll processes resulting in greatly reduced executiontimes required by HR department, resulting in cash flow efficiencies• Developed and managed marketing plan including web/print/social media and SEO resulting in new annualrevenue of $300K• Oversaw healthcare customer onboardings, evaluating specific needs for dictation and documentmanagement workflow improvements, EHR/EMR HL7 interfaces, and user training• Migrated aging on-site network and servers comprised of Dell, HP and Cisco to a secure, redundantcolocation facility, improving platform availability to 99.9% for customers and internal staff• Responsible for procurement of hardware, software and services for customer and employee-facingsystems including Dell, Windows, Cisco, SonicWall, Microsoft, Twilio• Seamlessly transitioned customers from an acquisition onto existing Winscribe and Nuance dictationplatforms without disrupting daily operations
-
Vice President - Information TechnologyWordzxpressed Transcription Services Jul 2006 - May 2010Atlanta, Georgia, United StatesAs VP of IT at wordZXpressed, my duties of System Administrator expanded to include oversight of more of the enterprise software solutions and hardware that were utillized in the business. I also worked directly with the CFO and CEO on annual budgets.
-
Board Of Directors - Board MemberBrown College Of Court Reporting & Medical Transcription Dec 2006 - Aug 2009Atlanta, Georgia, United StatesAs a member of the Board of Directors, I advised on technology advancements and improvements for a bustling college for medical transcription and court reporting. -
Systems AdministratorWordzxpressed, Inc. Jan 2000 - Jul 2006Atlanta, Georgia, United StatesAs SysAdmin for wordZXpressed, I was responsible for desktop and server support for a growing transcription services firm with over 100 end users. Additional duties in that environment included printer, scanner and phone system support. I also gained great experience during this time with the Dictaphone (now Nuance) Enterprise Voice dictation system, Dialogic voice cards and early remote access availability for remote employees.
Mike Iconis Skills
Mike Iconis Education Details
-
Information Technology
Frequently Asked Questions about Mike Iconis
What company does Mike Iconis work for?
Mike Iconis works for Iconis Group
What is Mike Iconis's role at the current company?
Mike Iconis's current role is Passionate leader with decades of startup and enterprise IT experience. Bringing my love of problem solving and growing businesses to owners in need..
What is Mike Iconis's email address?
Mike Iconis's email address is mi****@****dzx.com
What is Mike Iconis's direct phone number?
Mike Iconis's direct phone number is +140499*****
What schools did Mike Iconis attend?
Mike Iconis attended Georgia Institute Of Technology.
What are some of Mike Iconis's interests?
Mike Iconis has interest in Networking, New Technology, Cooking, Photography, Healthcare Initiatives.
What skills is Mike Iconis known for?
Mike Iconis has skills like Networking, Enterprise Software, Information Technology, Project Management, Management, Windows Server, Windows 7, It Management, Ehr, Technical Support.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial