Mico R. Email & Phone Number

• Hold walkthroughs to identify requirements for the different banking platforms that require Salesforce integration
• Provide suggested solutions in architecture meetings including impact analysis and work estimation from development teams
• Prepare Salesforce mockups and do “Proof of Concept” demonstration to stakeholders.
• Configure Salesforce fields, objects, and configuration-based automation (workflows/process builders).
• Wrote user-stories in JIRA and reference pages in confluence for easier project tracking during and post implementation.
• Lead a team of developers and QAs for implementation, testing, and deployment and production support activities.

• Hold requirements elicitation meetings to identify and prioritize requirements for different Salesforce initiatives.
• Created High Level Process Flows, Use Case diagrams and wrote related user stories for the identified activities.
• Prepare and Demo Salesforce Proof of Concept demonstration to stakeholders.
• Coordinate with third party app vendors for the function and their integration with Salesforce (specifically Cloudingo, SMS Magic)
• Salesforce administration tasks – Configuration, Reports, Data maintenance

• Provides cloud, client management/CRM, and social business solutions to clients in various industries such as banking/finance, insurance, education, real estate, communication, and manufacturing.
• Meets with clients to investigate, document, and analyze their organizational processes & business needs and provide solutions using the salesforce.com platform. Had been sent onshore (United States, Hong Kong.
• Collaborate with project management team to determine required resources, to create realistic timelines, and to provide work estimates and project scope.
• Participates in the end-to-end software delivery lifecycle (SDLC) of the project and is mainly responsible for the ff tasks: Business Requirements Elicitation and Gap Analysis, Project Management, Solution and Scope/.
• Maintains an effective client follow-up system to ensure that clients are contacted in regards to project progress and overall satisfaction
• Performs and organizes ongoing support for customers such as report building, data quality, new integrations, etc.

• Provides cloud, client management/CRM, and social business solutions to clients in various industries such as banking/finance, insurance, education, real estate, communication, and manufacturing.
• Meets with clients to investigate, document, and analyze their organizational processes & business needs and provide solutions using the salesforce.com platform.
• Works collaboratively with the project management team to determine required resources, to create realistic timelines, and to provide work estimates and project scope.
• Participates in the end-to-end software delivery lifecycle (SDLC) of the project and is mainly responsible for the ff tasks: Business Requirements Elicitation and Gap Analysis, Project Management, Solution and Scope/.
• Maintains an effective client follow-up system to ensure that clients are contacted in regards to project progress and overall satisfaction
• Performs and organizes ongoing support for customers such as report building, data quality, new integrations, etc.

Main Roles as Business Analyst:- Perform requirements elicitation activities with internal and external stakeholders for various projects.- Act as liaison between the business and the technical teams by transforming business directions and requirements into technical specifications.- Coordinate with third party partners for projects involving integration.

- Handles the allocation of articles and other material for the content sections of various websites- Writes articles, blog posts, and other textual content that enhances the reader’s experience- Makes digital booklets containing guides or special reports targeted for online distribution- Provide various product reviews and recommendations for a wide range.

- Updates content for a variety of online marketing websites covering various topics- Creates blog posts for an IT oriented websites- Provides various articles for SEO use.- Create and update blog posts tackling different subjects