Mico R. Email & Phone Number

• Hold walkthroughs to identify requirements for the different banking platforms that require Salesforce integration• Provide suggested solutions in architecture meetings including impact analysis and work estimation from development teams• Prepare Salesforce mockups and do “Proof of Concept” demonstration to stakeholders.• Configure Salesforce fields, objects, and configuration-based automation (workflows/process builders).• Wrote user-stories in JIRA and reference pages in confluence for easier project tracking during and post implementation.• Lead a team of developers and QAs for implementation, testing, and deployment and production support activities.• Run standups and coordinate with other working groups within the company regarding Salesforce updates• Coordinate with external partners regarding product updates with impact on SF environments.

• Hold requirements elicitation meetings to identify and prioritize requirements for different Salesforce initiatives.• Created High Level Process Flows, Use Case diagrams and wrote related user stories for the identified activities.• Prepare and Demo Salesforce Proof of Concept demonstration to stakeholders.• Coordinate with third party app vendors for the function and their integration with Salesforce (specifically Cloudingo, SMS Magic)• Salesforce administration tasks – Configuration, Reports, Data maintenance

• Provides cloud, client management/CRM, and social business solutions to clients in various industries such as banking/finance, insurance, education, real estate, communication, and manufacturing. • Meets with clients to investigate, document, and analyze their organizational processes & business needs and provide solutions using the salesforce.com platform. Had been sent onshore (United States, Hong Kong, Malaysia) to properly facilitate these activities.• Collaborate with project management team to determine required resources, to create realistic timelines, and to provide work estimates and project scope.• Participates in the end-to-end software delivery lifecycle (SDLC) of the project and is mainly responsible for the ff tasks: Business Requirements Elicitation and Gap Analysis, Project Management, Solution and Scope/ Work Effort Estimation, Drafting of Proposals, System Configuration, Creation/Demonstration of Proof of Concepts (POCs), Software and User Acceptance Testing, System Deployment, Data Migration, Client Training, and Documentation of Relevant Materials.• Maintains an effective client follow-up system to ensure that clients are contacted in regards to project progress and overall satisfaction• Performs and organizes ongoing support for customers such as report building, data quality, new integrations, etc.• Contributes to the development of a strategic vision for product development and enhancement.

• Provides cloud, client management/CRM, and social business solutions to clients in various industries such as banking/finance, insurance, education, real estate, communication, and manufacturing.• Meets with clients to investigate, document, and analyze their organizational processes & business needs and provide solutions using the salesforce.com platform.• Works collaboratively with the project management team to determine required resources, to create realistic timelines, and to provide work estimates and project scope.• Participates in the end-to-end software delivery lifecycle (SDLC) of the project and is mainly responsible for the ff tasks: Business Requirements Elicitation and Gap Analysis, Project Management, Solution and Scope/ Work Effort Estimation, Drafting of Proposals, System Configuration, Creation/Demonstration of Proof of Concepts (POCs), Software and User Acceptance Testing, System Deployment, Data Migration, Client Training, and Documentation of Relevant Materials.• Maintains an effective client follow-up system to ensure that clients are contacted in regards to project progress and overall satisfaction• Performs and organizes ongoing support for customers such as report building, data quality, new integrations, etc.• Contributes to the development of a strategic vision for product development and enhancement.

Main Roles as Business Analyst:- Perform requirements elicitation activities with internal and external stakeholders for various projects.- Act as liaison between the business and the technical teams by transforming business directions and requirements into technical specifications.- Coordinate with third party partners for projects involving integration with the company’s systems.- Provide assessment and suggestions to business development and marketing teams regarding the impact of their new products and services to the current activities that are being done by the organization.- Prepare wireframes, system flows, sequence diagrams, and other business requirement documents with for use as reference and guidelines for the activities necessary for delivering a project.- Perform testing activities in coordination with service assurance teams in order to validate if technical solution is able to match the project requirementsOther Roles:- Project Management Officer: Manage and coordinate with project teams on end to end delivery of the project. Tasks in this role involve planning, execution, service deployment and service maintenance.- Solutions Architect: Analyze project proposals and provide assessment as to which technical systems and platforms would need to be utilized in order to deliver the project.- Coordinate with third party partners for projects involving integration with the company’s systems.- Act as knowledge expert and consultant for VAS related services that are offered by the company.

- Handles the allocation of articles and other material for the content sections of various websites- Writes articles, blog posts, and other textual content that enhances the reader’s experience- Makes digital booklets containing guides or special reports targeted for online distribution- Provide various product reviews and recommendations for a wide range of products

- Updates content for a variety of online marketing websites covering various topics- Creates blog posts for an IT oriented websites- Provides various articles for SEO use.- Create and update blog posts tackling different subjects