Mick Stevens Email & Phone Number

Ashford, CT, US

Storrs, CT

Responsible for software testing and quality assurance processes and procedures for the Financial Applications and reporting systems supported by the Finance Systems organization. Develop and maintain all software testing artifacts, establish quality assurance processes and procedures, communicate product readiness, level of quality, and results to the.

Tolland, CT

• Worked closely with IT and other business units to develop and improve the internal Web products used by the world-wide service group to support Gerber’s customers across the globe. Interpreted customer business needs.
• Developed the product specifications for the service engineers’ web product so other people in the company, without extensive SAP… Show more Worked closely with IT and other business units to develop and improve the.
• Developed the product specifications for the service engineers’ web product so other people in the company, without extensive SAP experience, could easily access the customer data needed to support the internal and.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs of existing products.
• Created a comprehensive user’s guide for the service engineers’ web application that significantly shortened the training time of new users to the system.
• Created the training documentation to train the Service Support team on the new SAP updates.

South Windsor

• Developed and trained employees on use of new and existing systems for the Printed Circuit Board (PCB) industry.
• Supported hardware and software engineering in developing and testing new products, improving existing products, and ensuring that serviceability and integrity was maintained.
• Developed and implemented service training on a revolutionary new Dual-Table Automated Optical Inspection System (AOI) for the Printed Circuit Board industry.
• Coordinated the installation… Show more Developed and trained employees on use of new and existing systems for the Printed Circuit Board (PCB) industry.
• Coordinated the installation, repair, and training of these systems around the world, and resolved customer issues.
• Worked closely with vendors and suppliers to test new versions of the hardware being implemented into the system. (Computers, cameras, motion controllers, lasers, etc.)

South Windsor, CT.

• Supported and trained Gerber/ManiaBarco’s worldwide Field Service Engineers on servicing the wide variety of customer equipment in the field. These included Laser Photo Plotters, Material Handling Systems, and Optical.
• Developed and implemented training for a worldwide service organization. This included learning and teaching new computer operating systems nearly every year, including VMS, UNIX, and Windows.
• Acted as a liaison… Show more Supported and trained Gerber/ManiaBarco’s worldwide Field Service Engineers on servicing the wide variety of customer equipment in the field. These included Laser Photo Plotters, Material.
• Acted as a liaison between customers (internal and external) and the IT/Engineering teams to provide feedback, determine change requirements, and develop solutions.
• Supported hardware and software engineering in developing and testing new products, changes to existing products, and ensuring that serviceability and integrity was maintained.
• Quickly resolved customer and field service issues as they arose. Show less

General Studies

Two years of course work in general studies.

Education record

-Two years of Advanced Electronics "A" and "C" School in Dam Neck, VA. -Instructor Training School in Groton, CT.